Suzuki Access 125 — Defected body for new vehicle

Address:

Ernakulam, Kerala, 682304

I purchased Suzuki Access 125 for myself from Veeteejay Mobikes Private Limited, Kundannoor, Maradu, Ernakulam. I received the vehicle on 26th November 2015.They delivered the vehicle and after completing the receipt formalities, I noticed a bend in front portion of the vehicle and on the logo .We called the sales girl and asked her to take the vehicle back and get it rectified. She said that she will send somebody soon but none came that day to pick up the vehicle. We again called them and send the photos of the dent.They said a person will come and pick the vehicle next day. The next day we called again and the sales manager Densel picked up the phone. His attitude and talking style was very rude and he didn't even apologize. Finally we asked him to send somebody to pick up the vehicle and told him that otherwise we will file a complaint against them. They took the vehicle and i called them today on 30th November and the sales woman tells me that all the vehicles and the spare part they have is having this defect, so I have to contact the company to get it rectified. I am totally unhappy that a new vehicle purchased with a lot of expectations (and money) is having a complaint .It also questions the reputation of Suzuki. It is people's hard earned money The customer service provided is also very bad. I would not purchase another vehicle from this dealer and I would not recommend Suzuki access to anyone.Hope you will find a solution to rectify the issue.