[Resolved]  Suzuki Access 125 — Engine crankcase oil drain hole internal thread wear & tear

Address:

Bangalore, Karnataka

My Access 125 has run 28800 kms and all services done by Apple Auto Ltd, Devegowda Petrol Bunk, Bangalore at regular intervals. The engine oil has been changed as recommended by Service Advisor so far. I had given scooter for service on 26/10/13 and as usual engine oil was drained and replaced. The vehicle was delivered on the same day. I observed oil leakage when the vehicle was parked at home every day and reported back to Apple Auto on 7/11/13. The service advisor checked and reported that the internal thread of the drain hole is damaged due to wear and tear. He further mentioned to bring the vehicle back on 9/11/13(saturday) for repair of damaged thread. Complaints: 1> The drain hole bolt has been removed so far for maximum 12 times in 28800 kms for engine oil replacement at Apple Auto. It is hard to believe that the thread gets damaged due to 12 cycles of opening and closing. 2> Service advisor should have informed me about this damage on 26/10/13 while delivering the vehicle and infact he should not have delivered the vehicle as he mentioned that the problem was noted in ledger. 3> Leakage of engine oil is serious problem and affects the life of engine. Customer is put to big risk by not informing about this problem while delivering the vehicle. 4> Apple Auto service advisors are under extreme work pressure due to heavy workload and I see that they take large number of vehicles for service on Saturdays and I am not confident about the QUALITY OF SERVICE provided by them. Infact, the lapse in this case, is that service advisor didnot mention the damage problem to me and simply delivered the vehicle to clear of the space in the service center in my opinion. Feedback to Service Center-Apple Auto. 1> Please mention the observations of the service advisor in the delivery report along with bill for reference to Customer. It is left to the customer to either leave the vehicle or collect it if certain observations are risky to the life of vehicle. 2> Please take only vehicles for service based on your capacity for a day and QUALITY OF SERVICE should take priority rather than doing a shabby job wherein Customer is forced to come back with complaints as reported here. 3> Please add atleast one more service center to address the QUALITY OF SERVICE as I observed that there are only 2 service centers in Bangalore for Suzuki Access 125. 4> Please continue with Appointment based service to ensure workload according to your capacity. Thanks, Keep up the Good Work and sustain Customer faith in your service Dr. Ashwini S [protected]