Suzuki Access — Cheating customers in the name of authorised service center

Address:

400042

I had given my Suzuki Access in Riya Motors Service Centre Bhandup in August for servicing.At the time of leaving vehicle i informed them that it is emitting smoke, they said that they will call me and inform about the complaint.After sometime they called me and said engine has to open and piston need to be changed, approximate charge for the service would be Rs[protected], I said ok and then they did something and again called me and said they found some other problem in engine and some parts need to be changed which would increase the charge and it would be appx 4000 and in this way every time they come up with the new issue and service charge is getting increased. I asked them why they have not informed me about the problem earlier ? They are saying just now we are noticing.At the end i paid Rs 8733 plus 1122 for the annual maintenance contract. Within one month suddenly it stopped, like before, this time as well they said that they need to replace filter box and it would be fine and service charge would be less than 1500, i said ok. Now after keeping my bike for almost a week they are saying they need to open the engine again and it would be costing me around Rs 8000 to 10000.This time i said no, so they charged me around 1650 for general services.They should have informed me about the engine problem earlier at the time of leaving the vehicle or over call after analyzing the problem. Seriously do i need to pay this huge amount of money every time for servicing and that too for two wheeler.I would have purchased a new bike or should get replaced the complete engine with this amount of money. Service representative should informed me the total cost of the servicing at once.He should not fool the customer like this.Even after servicing and paying around Rs 12000, my bike is not running properly. Why do they run authorised service centers. It would be much much better if we do service with local mechanic. Cheating customers in the name of authorised service center and looting money. I'm totally Upset. Name:Syada Bano Mobile:[protected] Vehicle Reg Number:CG04DF6701 Engine Number:181977