[Resolved]  Suzuki Access — dealer not listening to complaints

Address:

Pune, Maharashtra

Hi,

I have this complain for suzuki company and their one of the dealers Giridar suzuki, akurdi pune.
I have bought my suzuki access in november 2013. The vehicle was running slow, brakes were not fine, and it was stopping anytime in the middle of road. I told the dealer, he said all these issues will be resolved in 1st servicing. After 1st servicing, all the issues were resolved, but brakes were very fight, I told dealer, he said with time, it will loose. I was managing with breaks, and realised that my bikes skits and the frequency is increasing, and because of which I was about to meet accident three time and I have somehow managed to safe myself.

I told my husband about the incident happened 3 times after 1st servicing, we decided to give vehicle again on servicing.We reported 2 problems 1.pickup
2. vehicle skits a lot

When they called us back to pick up back, they first asked to sign on note of satisfaction.The lady there said this is our rule.We argued, that how can I sign before testing. But she didnt agreed and we signed and gave her servicing cost rs 360. when we tested our bike, the same problem we were facing, it was skitting alot. When I told servicing guy, he said you dont know how to drive and after arguing for 30 mins, I asked him to show his licence.I was surprised he doesnot have driving licence and teaching me how to drive. Then I asked him to give me test drive of other vehicles available, andthey were not skitting. The service boy said that actually there is problem in your tier. You need to replaced it as that is swinging.
I was so annoyed, that these authorised service centre people are fooling us, they knew the issue from start, but didnt told us, asked us to sign on satisfactory note.

Then I called, the owner of Giridhar service centre, told him everything, that how there people behave, and didnt told us about the issue, and more over they dont have driving licence also.After listening that they dont have listening he started shouting at me, that Who I am to ask weather he has licence or not.I should just talk about my problem in vehicle and should leave from there.
I was surprised by his behaviour.

I want to know from you, that is this a valid complain.
1) being a registered service centre, they should have reported the problem while detecting it at the time of servcing.And also they were knowing the problem and still were quit.
2) They took our signature on satisfactory note, before testing it. Although I again went back in and asked to return that note and written there unsatisfied.But till now didnt received any call/feedback.
3) The tier was faulty, before selling why they didnt checked it and how they can put customer life at risk.
4) How can 1 authorised dealer, have employees without driving licence, who take our bike for test drives at very high speed on main roads. Suzuki company should be asked this
5)tier being a suzuki warranty part, they should themselves change it for us, but instead they hand a application and say change it by yourself when you have time. Moreover, they have not given me application from 2 days saying there schedule is very tight.