Suzuki Access — overcharging recovered at khatwani suzuki access, at jabalpur, mp, vijay nagar, damoh naka jabalpur

Address:

Jabalpur, Madhya Pradesh, 482002

I am having vehicle of suzuki access 125. Amc card has been purchased from khatwani motors, jabalpur. As per condition of amc, 5% discount on part & parts and 10% discount on labour is applicable. I have got my vehicle serviced at khatwani near to krishi upaj mandi, trimurti nagar, jabalpur, state-mp under this am in july 2019. During this servicing, it was advised by service adviser/receptionist on replacing the oil that it is now not required to change the oil and came after 2 week's i will arrange to replace the oil and no charge will be payable as your vehicle is in amc and also vehicle has been got serviced.

On 11th august 2019, i went to replace oil of this vehicle but it is highly surprising to note that they overcharged and recovered rs 263 whereas mrp was 239 only. As per condition laid down in amc, 5% discount in oil and 10% in labour is applicable but not only they did not give any discount but also recovered overcharged.

As it is already mentioned above that when i got my vehicle serviced in july 2019, then service adviser told me to come after 2 week's to replace the oil but they also recovered labour charges without considering the discount applicable for amc holder,.

This is not out of place to mention here that when i met with service manager mr. Deepesh whose behavior was very rude and not conducive to maintain customer relationship. He has bluntly told me that i have no time to discuss with you and did not try understand to my grievances which is very unfortunate.

Ultimately, i have to pay higher charges recovered by mr deepesh, service manager.

Suzuki acces which is most reliable brand to provide sale service and after sales service to maintain the reliability with the customer. But such type of dealing with customer at the level of service manager is very unexpected which could not be counducive to maintain good relationship between dealer and customer.

In view of above, it is requested to kindly look into the matter of overcharging and discourteous behaviour of service manager, mr deepesh pateria.

An early action in the above mattrrishoghly solicited.

Rakesh kumar
Mob no [protected]