[Resolved]  Suzuki Access — Sub : Regarding Manufacturing Defect – Service Complaint

Address:

Coimbatore, Tamil Nadu

From Dealer [protected] Friends Paul M/s. Gold Finch M/C. Ind Pvt. Ltd. Coimbatore – 641 043 Coimbatore – 641 043 Mob : [protected] Sub : Regarding Manufacturing Defect – Service Complaint Ref : TN – 38 – BX – 1390 / 28 Mar’2014 Engine No. F[protected] / Chassis No. MB8CF4CACE8335490 Good Morning Sir, We regret to inform you that We have taken a vehicle from your dealer M/s. GOLDFINCH MOTORCYCLES PVT LTD at Door No.347/1, Mettupalayam Road, Coimbatore – 641 043 TAMILNADU Vide their Invoice No. 2205 /[protected] for Rs.44, 288/- + Local Tax Rs. 6, 422/- where as they Received Rs. 58, 100/- with Receipt No. 4462 Dt. 26/03/2014 on this Vehicle sale and there was no any Extra Fittings from the dealer. Vehicle Cost Rs. 44, 288.00 Sale Tax 6, 422.00 Road Tax 4, 057.00 Insurance 1, 594.00 [protected] Total 56, 361.00 This Amount is acceptable. ======== After this they collect a maintenance charge / handling charge / etc., as Rs. 1, 739.00. This amount is without receipt or bill. Please discuss about this matter to the dealer. Like this a huge amount is been collected from each customer and the amount depends upon the customer. In this connection, we have to state that after delivery of the vehicle they do not take any care about the Vehicle. The Vehicle is keeping in under ground godown where there is no light or visibility to see the damages or scratches this area is fully dark. So nobody can take the vehicle in bright light this is the plus point for the dealer to sale the Vehicle with damaged while giving the vehicle the Vehicle front shield was been re-painted and handed over to us. After some days we found that the Vehicle is re-painted it is also their Machanic told that the sales / service boys will take a test drive at that time they will sometimes go and dash somewhere. So it will be cleared and sold to you. And in this vehicle there is clucth complaint, full Jerkking Problems and Valve Problem no smoothness while running. This vehicle is not possible to have a long drive immediately the trouble starts on the way and the clutch problem starts. Now the suggestions given by the mechanics who are in the service is giving an idea saying better exchange this vehicle or sell this vehicle. Another one suggestion was given is this SUZUKI ACCESS 125 is facing the same problem to several customers. Even the manufacturing company peoples are not possible to rectify this type of major complaints. If the above said matter is OK I can’t do anything or please rectify the matter. I have approached several times to the service people but no use. Several times from the date of delivery, there was a service complaint in the said vehicle was “VALVE COMPLAINT” this happened at different places and we connot drive the vehicle from there we pull the vehicle to the dealer but your dealer cannot take any response in this regards. There is no mileage because of this problem. Please do the needful in this regard to avoid the negative circumstances. Waiting for your favourable reply. I know this will be positive to me. If any documents in this regard are required I am ready to submitt and oblige. Thanking you