Suzuki India — approval not granted and delayed on the part of company for engine repair upon having extended warranty

Address:

495001

My vehicle is covered under extended warranty for 6 years and upon reaching out to the service center for repair work of engine which is warranty covered, i was informed that they need approval from higher authorities to cover it under warranty repair. Meanwhile i got my vehicle repaired. Company staff kept me under the wrong impression for long period which is about 7-8 months that the approval will be granted soon and you will recover your money. I again inquired in the company for the same recently and was informed that approval has not been granted yet without assigning any reason. I have been thoroughly mislead and this is an injustice. I am planning to move to consumer court soon if no action is taken asap.

Suzuki access 125cc
Purchase year - 2015