Suzuki Motorcycles — Faulty Bike & Negligence & Wrong Suggestion

Address:

Mumbai City, Maharashtra

Dear Sir,


My name is Sagar Pawar (Vehicle
no MH- 02 -DV-1552) I Have purchase a New Bike Suzuki Gixxer from Ghori Motors
(Andheri -West) & Got the delivery of the Bike on 26th December 2014

The very next day 27th
December I had a safe passage
from accident as while in motion the front Metal guard came out from Bike &
there were some gear issues too, so the reported this to the Showroom manager
& the person who had delivered the bike to me,

Then they told to go to service centre to get the guard fitted again
& gear issue will be solved there. so went there they assured me that gear
issue will be solved soon as the engineer based in Delhi named Mr Garg Dixit is going to come so they just
fitted the Guard again.

28th December: -
Again the guard came out while parking. So again I went to they so they removed
the guard & told me that new Guard are been ordered they will be coming
soon so that will be fitted on my bike. But still the gear issues were not
solved.

29th December:- There
were increase in gear blocking & some weird some started coming from the
engine which was informed to service centre.

so they told me to come on 2nd January.

2nd January 2015:- They told me there is some issues in the Gear
Shifter so they told me to leave the bike there but that day I had some work so
I told would leave the Bike on 3rd next day,

3rd January: - I left
my bike at service centre. later in the evening they informed that some part
from the gear box is been damaged & it has to be changed but they are
waiting for the approval from the Delhi based engineer Mr Dixit so soon they informed that they got
the approval from him but it would be possible to do so only by Monday as they
don't have the part with they so again I went on Monday -

5th January:- but still they informed
they haven't received the part yet &
told me to come next day.

6th January :- I went
to take the delivery of my bike they informed that they haven't received the
New Part but they can do something with the same part & he fitted the gear
box with the same existing part But still the Gear Problem was the same.

6th January :-so the
same day i had again have safe passage on a Highway with accident as they
haven't fixed the Gear Properly & while in motion the gear shifter fell
out. & so somehow I managed to control my bike. at that same time I
informed the Situation to Delhi based Engineer
Mr Dixit, Service centre manager Mr Deepak / Show room sales Person
Ganesh through whom I had booked the Bike.

I had requested them to take the Bike as it was the second time I had a
safe passage i not be so lucky again but they told that the issues will be
solved soon as the senior Engineer is going to come some Name Mr Raykar. So I
took the bike back. & Returned on
6th / 7th / 8th January Met
Mr Dixit ( Cell no- [protected]) & Mr Raykar. They personal
examined the Bike & Told that there is some problem but it would be solved.

Explanation for the same they gave me was that as The bike is new &
it had not been run for long distance so this problem & told me have a long
ride the problem will be automatically resolved.

10th - January:- I
had inquired the same to some of Bike drivers
in My locality so they told the engineer is talking rubbish so I went to
Service centre again but they told the same story again & assured me the
problems will be solved.

17th January:- I had planned to go for a
long ride on Sunday 18th Jan but Before that again I went to Service centre 1 day
before to have a check of my bike before moving.

18th January: - I
moved in the morning for Ekvera Devi Mandir situated at lonavala while
returning back to Mumbai.. the gear started blocking in between & suddenly
while in Motion the Front wheel disk Break blocked & we were at the speed
of 50 to 55 kmp so unable to control & Met with accident this time we were
so lucky & so from the spot I informed the details of the Same to Mr Dixit
/ Deepak (Cell no- [protected]) /Ganesh
as because of their wrong suggestion & Negligence I had faced this sever
accident. I had tried to have a word with the Senior Engineer too ( Mr Raykar –
Cellno- [protected]) but he didn’t pick my call.

The same day I arranged a tempo & delivered the damaged vehicle to
Service centre in presence of Mr Deepak & Ganesh & some other Showroom employees.


Note- Now I had just requested all of them to remake my Bike as it was
with all the gear Problems solved or Give me a new Bike or Refund My Money back.
In spite of Physical Damaged I haven't Clamed for that but now viewing their behaviour
I think now should approach Consumer forum for compensation too...

Note they are not ready to answer me every 1 is blaming 1 or the other now.


Don’t know when I would get a proper Response.

I have complete record of above statements with Images & Witness.


Hoping to get a positive reply

Suzuki Valued Customer.

Sagar Pawar.

Mob- [protected] / [protected]