Suzuki Motorcycles — Gixxer sf white manufacturing fault

Address:

700059

Hello sir,
I, suraj ghosh, bought Suzuki gixxer sf(white), from agarpara branch, kolkata.bike reg no. WB26AQ5111.ENG=BGA1234918.CHASIS NO.MB8NG4BBMF8137012., . After ridind it around 1300kms my bike started giving hiccups. Without delay I went to the dealer and told him about it. The mechanic of the showroom said counting that your cylinder piston, valves etc etc needs to get changed. I was astonished that how come a brand new bike needs to change it's engine that too after 1000kms, I enquired and anther mechanic clearly mentioned, "it's a manufacturing fault and we can't help you about it "..Later the senior manager called me up and asked about the incident occurred. I told him everything and asked him for a replacement for the bike as it is actually a manufacturing fault and I'm not going to bear it, .he then took some time called me up and said he'll give a replacement for this bike to me for the same white gixxer sf and I'll get it within 12-15 days.then suddenly the very next day he called me up and said he won't be able to provide me a new one and he can only repair and install new parts, I told him to send me an official mail mentioning whatever he said on call, now instead of sending me the above said mail he sent me another mail mentioning, ' your bike is tested and repaired and ready for delivery ', even after addressing them not to repair.. Everyday I'm being misleaded and misguided.I had to travel 80kms up and down to this showroom but they aren't taking any action and continously saying we cannot help you, we can only provide you with the repairment. For this my work is hampered in a daily basis and I'm being mentally harassed. They are not able to do Anything about it.I've spent more than 1lakh not to change my engine at 1300kms just for manufacturing fault.. Below is the email address of the senior manager who is misguiding me continuously :

debnath.[protected]@suzukimotorcycle.in

it's been a long time, I hereby request you to please take some necessary steps and please look into it asap.
Thanking you,
Sincerely,
Suraj ghosh

#this was the mail sent to the Suzuki on which their reply was as follows...
#mail sent from the senior manager as follows..

Dear Sir,

I am in receipt of your email dated 7thApr 2016, we regret for the inconvenience caused to you, However please note that replacement was not possible as your vehicle was in repairable condition under manufacturing Warranty (Oil Seal failure) & Please also note that the replacement was asked by you and I told you clearly that –“After vehicle Registration, it’s not possible to replace by any manufacturer” .

so I regret that- if you felt misled by me, but I never said to that replacement will be given by me or by our dealer since its legally not possible.

As per my previous mail communication to you, I have informed you that “Your Vehicle is Perfectly ready & check by myself” & further to give you confidence on SUZUKI products & Quality, we have extended your Vehicle warranty to 5 years from the standard 2 year Warranty.

Please feel free to contact me in case you come across any technical difficulties any further.


Regards

Sudip Debnath
Asst. Manager Service (East)
Mob: [protected]
Suzuki Motorcycles India Pvt. Ltd.


NOW SIR I'M STILL FACING PROBLEMS IN MY BIKE EVEN AFTER NOTIFYING THEM 4-5 TIMES, MY ENGINE IS NOT AS BEFORE, MY ALIGNMENT IS VERY UNSTABLE. I'M FEELING HARASSED AND I'M NOT ABLE TO WORK PROPERLY.

Plzz help me out.. Please take some immediate action..