[Resolved]  Suzuki Motorcycles — suzuki gixxer/ disc brake jamming issue

Address:	600118
Website:	www.suzukimotorcycle.co.in

Initially the problem was not properly explained to them when giving to SVC So, they told it was not mentioned in the job card. It would charge you more if we want to fix the issue. Then after 3 months I've been riding bike with the disc brake issue. For the second time it was given to them telling that there is an issue with disc. Even though on taking delviery it was not fixed and telling me. Disc brakes will not work like a new bike. I've already told them that mileage will be decreased and disc pad wears out and tyre also get worn out.

I have been facing issues with the disc brakes jam issue in my bike Suzuki gixxer. After repeatedly explaining the issue thoroughly to the service center personnel. The issue was not resolved by them. On top of that I'm getting suggestions to replace disc pad/disc /wheel bearing. I was like just tell me a spare part which is the cause for the issue. They were keep on informing me to just ride for a day if the issue persists bring it back to us. Do you think we have lot of time to go round and round to the service center (authorized) as per customer service representative.

I just gave the bike to head office to check the issue. Their comment issue is not fixed. But, then why it was refused in the previous service center. Even people are not even aware how to deal with the customer (arguing with me). I've gone through lot of embarrassment.

Today 2nd time visited the SVC to give the vehicle and they are telling me to come back tomorrow to get the vehicle back are you kidding me. Just to check and fix a disc brake issue making me wait for a day. I should go back again to get my bike back. This is ridiculous.

Never came across such a service like that from a huge brand with a good reputation around the world.

I would like to mention that this is the 8 paid service given to them.

This issue will not get solved until the SVC accept that the service fault on them.

Note:
Consider this as complaint not a feedback or suggestion.

First service center:
Roonwal Suzuki
GNT Road Erukkancheri
Chennai - 600118

Head office:
Roonwal Suzuki
Thiruvottriyur High road, Tondiarpet,
Chennai - 600081.

Service Invoice bills are attached

Saikumar S N