Swift Air Express Courier Service — not received courier

I got message from icici bank onn18 july for returned cheque through swift air express... On 20 july i got call from courier side and i provide them my full address and contact information and they said i'll get my courier on 22 july... But i didn't get... Again after calling so many time they pick my call on 27 july and they said they not have full address with them though i provide them already, again as they ask i tell my address and contact information to them and lady named deepa take my complaint. Now on 30 july i got call from their side and they verified for courier delivery but i didn't get any... And lady saying that my courier is delivered on 29 july... What the hell is this, my cheque delivered and no info to me no delivery boy call to me... When i ask for the address she saying wrong locality... Have some action to this bad courier service provider and provide my cheque back soon.