Swiggy Complaints & Reviews

My name is kedar mulik
I have place order from my wife's no. For order from mc donald... When i see the delivery guy was reaching my place i went down to pick up the order

Even after waiting the guy did not show up so i called him he said sorry sir there is problem with the order
You will get call from swiggy for this and he hungup
And after that waited for 25 min then got call from swiggy stating that do you want to cancel the order or reorder
I said reorder
That guy hung up also...
And next update is order cancelled...
And when i call customer care again they said sir as your no was not reachable we have cancel the order... And again they hung up..

In the screenshot you can see statement that "order has been cancelled due to customer not responding to calls_de unable to deliver" at 10:33 where i got call from +[protected]... At 10.20

And at main screen order the order is cancelled at 10.25...

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— forwarded message —
From: siddhesh shirsekar
To: swiggy
Cc:
Bcc:
Date: sun, 11 aug 2019 22:10:55 +0530
Subject: re: your swiggy order no. [protected] has been delivered
Wrong order delivered to us. This delivery guy raju chaurasiya reaches to us after going to some other wrong address and after reaching literally an hr later gets the wrong order
How irresponsible people have u guys employed
At least have some proper responsible staff in place who can read what’s given to them after proper confirmation from the restaurant
The restaurant says that the executive picked up the wrong order n my order was lying at the restaurant. Your service doesn’t allow to contact the people also. It’s soo pathetic
I vow never ever to order from you people henceforth. Really disappointed. Sick service.

I have ordered a meal in annapoorna for rs.133 by entering my home address, the application allowed to proceed the billing and we payed.
My order was cancelled and rs.66 deducted saying it is greater than 7km.
If hotel does not deliver greater than 7km, hardstop should be displayed while typing address and payement should not be allowed. For an application issue why should we pay for?

I ordered my food at 9:52pm.
The delivery boy denied my order.
I was assured by swiggy exicutive name salman that i'll be getting my food asap at about 10:15pm.
At around 11:10 the exicutive sandeep denied my delivery saying that the reaturant is closed. More over he kept my call on hold for more that 30mins. Even my call was not transfered to the higher excutive or the manager.
Later on after recalling to swiggy an excutive name *pal* suggested me to pick my order manually. At about 12am.
I went to the resturant. The food was in a pathetic condition. The restutant people said that the food was prepared around 10:10pm and it's more than 2hours so they can't assure me about the food quality.
Therefore
I request to take an action against every excutive and the delivery partner. Except the guy named *pal*
The guy who suggested me to pick up the food my self from the resturant.

I hope a fine action will be taken against then and i expect a follow up from swiggy.

Thankyou

I ordered veg kababs from swiggy and the restaurant was abhinu's kababs and biryani and i was delivered chicken stuffed pieces in the kababs. It's the month of shravan and it is very religious issue that chicken pieces being served in a veg order. I ate just a single piece of kababs and found chicken in it and had to throw the entire dish which was a waste of food. I immediately raised this concern with swiggy customer care and they were supposed to escalate this matter with their superiors and i was supposed to receive an email about the same and yet there is no communication about the complaint from swiggy side. And this is not the 1st instance. This is the 2nd instance from the same restaurant. My colleague ordered veg biryani and even she was served with chicken pieces in the veg order. And she also raised this concern with swiggy customer care and no action was taken by swiggy.

A refund or replacement for the order is not a justice. A strict action needs to be taken on swiggy and the restaurant.

Below are the order details:
Restaurant name: abhinu's biryani & kababs
Order id: [protected]

I do have the pictures to show the chicken pieces but unfortunately i am unable to attach them because of the image size restriction.

Hi have order biryani from one of outlets @9:42pm, and my ordered picked up at 9:55pm i have called him and told clear instructions of my address. Then after he didn’t picked my call and customer care too. Now it’s 11:35pm. But still it has not yet delivered and he denied to pick any calls. He don’t know how to follow maps.

I need a refund of 4 times or equal of 4 times compensation y because i’m starving...

Swiggy's drivers are lazy useless bums. They refuse to deliver the items to your door and instead just drop them off with the guards to your house, apartment, whatever, who of course never bother to deliver it to you. Swiggy also will refuse to refund the item. All around, a really crappy company, low quality service, lazy employees, and even lazier customer service help. Just use big basket, they have high quality service.

On 06 august 2019, i booked food from eat street, patia, bhubaneswar for amount rs. 94/- through swiggy. Money was deducted from my bank account at 20:34:47 on[protected]. However, the restaurant did not deliver food. Further, till date, i have not received my money back.

Take actions to refund money as early as possible. Otherwise, i will take appropriate action.

I ordered snacks for guests at home using swiggy. The delivery time was 18-22 mins when i ordered but they delivered me only after an hour before which my guests left. I was left alone. When i raised this issue to their customer care, they never cared to even listen to me. Rather, they were sending me template messages. What is the solution for the delay in delivery, my wasted money because of it and their rude customer care reps.

I have ordered for pizza from domino's from swiggy. The price shown by swiggy is 251and when the order was confirmed by domino's they are showing that i have to pay 351. So i wanted to cancel my order but swiggy didn't cancel my order neither helped me to cancel it. Customer care told me to contact domino's. So i contacted them and they are saying that i have to pay rs 351 and i told them that i will not pay extra amount and to cancel the order.
And now it is saying that the order will be delivered. Then i contacted domino's again and told them that i have cancelled the order but they didn't respond first and then i called once again and told them that i have cancelled my order and i will not take order. I am also a regular customer of swiggy i have seen that the food quality is degrading day by day and in last order the food was burnt.

I am swiggy partner
And i am unable to find add new items in menu bar
I have 250 odd items and swiggy only showing 21 apart from it i wanna fill full of my menu in it and that s an error since last night i have lots of customer hood whom always looking for the delivery scope and they all are suffering as well because they cant find anything what they like to have in it we ll surely one of the best who provide genuine service in our town bhavnagar and in very short while we became famous in our town for the delivery purpose we are looking for swiggy is the best option for it
Do the needful and we just wants to fill our full menu in the menu section of swiggy
Best regards
Kindly help me out in this thanks it ton in advance

Amount was deducted form my account but order was not completed.
-this happened at 01:14 am 10/08/2019.
-after selecting my meal, it redirected me on payment page where i applied amount for payment. But later it replied like "your payment for order*xyz* was not completed. Any amount deducted will get refunded wihin 2-4 days!!
And amount got deducted from my account.
-why is it taking 2-4 days to refund when my order wasn't even placed.
Kindly refund deducted amount as early as possible.

My name is kiran kumar i am from Rajanagaram, EG Dist, AP 533294

Has i want my restaurant to be online i have contacted one of your company employee named Bushan and given him 3, 500 as a registration fee and labour certificate... In June but till now he not even contacted me when I finally get his number some where and called him last week he said he forgot it and he will come in two days .. And again i contact him and again he said 2 days till now it's been 7 days will now but he not even responding from last 2 days his phone was switched off

His number was [protected]

Please refund my money
I don't want to wait anymore feed up with your service

Ordered a four seasons pizza and paid for it.
The delivery guy called and said his tyre had a puncture.
Called swiggy customer care.
Not much help. Asked to cancel order as they could not fulfil.
The payment would be credited within 4-7 days.
Why do they take orders that they cannot
Pathetic customer service!
Thanks for wasting my time and friday night swiggy!

Name: Nilesh Kumar
Date: 7/8/2019
Time: 7:44 PM

I have placed my order on 7/8/2019 at 7:44 PM. After 10 minutes of placing the order, I received a call from delivery guy who picked my order. He said that there are some technical issue with Swiggy app and he is not able to see the order on his side and requested to cancel the order. I asked the guy if there is technical error then how he is able to pick my order and also got my phone number and called me. However, he insisted to cancel the order and said that he will not be able to deliver food until I cancel and re-order. I have canceled the order and was charged a cancellation fee of 200 Rs. While I was on the call, I asked the guy to stay there and I will re-order the food. The delivery guy hung up the call saying Hello...Hello...Hello and cut.

I called customer care number but of no use.

I was very disappointed about this as how I was made bakara. Later, when I went to the hotel directly to hotel to buy the food, I met with another Swiggy guy who informed me that this is what going in Swiggy where delivery guys first marks customer not responding in their app and then do this kind of things to cancel the order after which they enjoy customer food.

I would like to have my fully refund and action taken on the delivery guy.

I was regular ordering at swiggy for two years. Some out stn guest where hungry they wanted to eat light from stn on way. I ordered south indian delicacies idlli dosai.

The represntative who had to deliver i called him he is speaking slang language and was very rough.

From that time i left swiggy orders.

They should have good hr team to train them. All un - educated guys are hired and they misbehave on delivery

I ordered a pizza through swiggy at 18.56 hrs and it was delivered at 21.45hrs. The portion was extremely small and not worth rs.586 at all. It was too sour and the toppings were inadequate. I want a answer to this. I paid rs.586+ tip to the deliver boy for something i couldn't eat. If action is not taken i shall have to go to the consumer court for this

Today I have ordered food of 320 and wrongly selected work address rather than home address and after payment I have realised that.

When I called customer care they told me that you can't change the address now and have to cancel order. Cancellation charges is 50% of order amount.

I am not satisfied with swiggy policy if my home address is far from office address they can add the delivery charges and delivered me the food.

But they select the short way to cancel the order and earn 50% instantly. Which is wrong. Pls take the appropriate action against Company.

My order was not placed due to some issues, but amount is debited in my bank account
I got a message that the amount is refunded and will reflect in 4-7 days
Still amount is not refunded
This issue happened on august 1st
Still i dint get my money
When can i get the refund money?
So i get order from zomato or uber eats
And i am not going to order again from swiggy, since you can't refund the money asap

I ordered before 2 days in swiggy, my amount was debited in my account but order is not added, order is not a issue what about my money? I approach and chat in swiggy account but they said it's not our problem, we are not received money, they replied rudely, it's not correct I want my money 273 rupees to my account right now, with in 1 day I want my money in my bank account