Swiggy Complaints & Reviews

I am a serving Indian Army officer, I felt my family behind to serve the nation, customer care creating mockery at me when I called them as they didn't delivery the food. My wife and 18 months old son are staying in a apartment at Bangalore. Neither food was delivered nor I got respect when I spoke to customer care executive and refund of money. Not just one twice. Bad service and pathetic customer service.

Delivery person denied delivery as he has some personal issues in the locality. Top of that they deducted charges from my payment for Their own faults. Even after several telephonic request Swiggy denied delivery of food to a lady, and they say they dont care, we may complaint to any authorities.
After full payment food denied to a lady was waiting for her food to deliver, but Swiggy and the delivery person denied delivery after full payment as the delivery person has his personal problem in that locality..!
Totally unacceptable

Swiggy is accepting payment for out of stock items to increase their revenues in sales and then denying help in getting my refund.

Reference
Order number - #[protected] on 12 august 2019
Order number - #[protected] on 05 august 2019
Order number - #[protected] on 05 august 2019

They are conveniently charging our cards and other payment modes and after waiting or 20 - 45 minutes or so they call saying the item is out of stock please re-order. The money they refund undergoes the standard refund process with a wait time of5-7 days.

As a customer waiting for pre-paid food for so long and they denied services without a sign of human touch as they lack sensitivity. Please help.

Yesterday night I have order curry on swiggy. Order got placed and money deducted later received notification is that ordered item is not available and asked to place another item I placed another item and it confirmed I asked my guests to wait until order come as it shown 28 minutes to deliver. Am waited for 40 minutes later I received call from swiggy saying to cancel the order and book in any another restaurant I asked to place order on behalf of me where the same item is available because it was my reputation issue infront of my guests. These conversations went for till 1:48am from 10:48 I asked them to don't cancel the order untill my next permission on order. Later I slept because it's already 2 O clock morning they called me and I don't took the call and they simply changed the order as delivered and closed the order. Literally I lost my value and image and my prestige infront of my guests

Sir,
This incident happened at kochin around 7 pm at mg road, i happened see an old man tired and feeble on the road side. I offered him help to sit on the path way from the main road and gave water to drink. After taking 2 gulps at one go he asked if i could give him some food. Assuring him the same i crossed the road but not found any food joints near by, i saw a delivery person from swiggy. He was calling his customer to get his location. As i asked him if there any food left he said all are against orders and nothing to share. When he pushed off to promise his delivery on time, i read in his t shirt - swiggy-thehunger saviour. Sir please rename it as "the paid hunger saviour".

I joined three weeks before as a part time 6am to 10 am in swiggy... Till now not getting payouts at least hundred rupees in my bank account.. I didn't know whats the process going on.. Kindly take an action.. So many times I visited the hub also.. When I am going they will said any reason to me..First week I am not receiving order earnings in my app.. I went to hub.. They said this new shift it will take time to earnings show in your app......

I have not received the refund amount in my bank account. The swiggy customer care says contact your bank but my bank says that there is no refund initiated so we can't help you out in this matter. On the other side swiggy says that we have initiated the refund. Today is 10th days but I have still not received the refund in my account. Please provide me the refund amount in my bank account.

I ordered 1 butter chicken and 7 rumali roti at 2:40pm but when I collected the order I just got 2 rumali roti and chicken . The same was returned back.swiggy agent confirmed that she will send the right order again but next I got only chicken . So when I contacted them again they promised that they will call me back but neither I got call nor money

I was ordered before one hour after half an hour i'll get call thru your rider his name jatin that guy don't have manner how to talk with guest and he denied to deliver my order when i talk with customer care didn't get any resolution from there my address mentioned rz 37/216 j block rai property near shkuntla nursing home top floor but as per your rider he said my address showing on another place how is possible tell me that i am placing my order from my home than how they get wrong address i am very dissatisfied with your service and don't wanna suffer again with that kind of service or don't want someone other face this now i gonna take legal action about that

My name is kedar mulik
I have place order from my wife's no. For order from mc donald... When i see the delivery guy was reaching my place i went down to pick up the order

Even after waiting the guy did not show up so i called him he said sorry sir there is problem with the order
You will get call from swiggy for this and he hungup
And after that waited for 25 min then got call from swiggy stating that do you want to cancel the order or reorder
I said reorder
That guy hung up also...
And next update is order cancelled...
And when i call customer care again they said sir as your no was not reachable we have cancel the order... And again they hung up..

In the screenshot you can see statement that "order has been cancelled due to customer not responding to calls_de unable to deliver" at 10:33 where i got call from +[protected]... At 10.20

And at main screen order the order is cancelled at 10.25...

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550 5.1.1 the email account that you tried to reach does not exist. Please try double-checking the recipient's email address for typos or unnecessary spaces. Learn more at https://support.google.com/mail/?p=NoSuchUser z12sor81209536wrn.17 - gsmtp

— forwarded message —
From: siddhesh shirsekar
To: swiggy
Cc:
Bcc:
Date: sun, 11 aug 2019 22:10:55 +0530
Subject: re: your swiggy order no. [protected] has been delivered
Wrong order delivered to us. This delivery guy raju chaurasiya reaches to us after going to some other wrong address and after reaching literally an hr later gets the wrong order
How irresponsible people have u guys employed
At least have some proper responsible staff in place who can read what’s given to them after proper confirmation from the restaurant
The restaurant says that the executive picked up the wrong order n my order was lying at the restaurant. Your service doesn’t allow to contact the people also. It’s soo pathetic
I vow never ever to order from you people henceforth. Really disappointed. Sick service.

I have ordered a meal in annapoorna for rs.133 by entering my home address, the application allowed to proceed the billing and we payed.
My order was cancelled and rs.66 deducted saying it is greater than 7km.
If hotel does not deliver greater than 7km, hardstop should be displayed while typing address and payement should not be allowed. For an application issue why should we pay for?

I ordered my food at 9:52pm.
The delivery boy denied my order.
I was assured by swiggy exicutive name salman that i'll be getting my food asap at about 10:15pm.
At around 11:10 the exicutive sandeep denied my delivery saying that the reaturant is closed. More over he kept my call on hold for more that 30mins. Even my call was not transfered to the higher excutive or the manager.
Later on after recalling to swiggy an excutive name *pal* suggested me to pick my order manually. At about 12am.
I went to the resturant. The food was in a pathetic condition. The restutant people said that the food was prepared around 10:10pm and it's more than 2hours so they can't assure me about the food quality.
Therefore
I request to take an action against every excutive and the delivery partner. Except the guy named *pal*
The guy who suggested me to pick up the food my self from the resturant.

I hope a fine action will be taken against then and i expect a follow up from swiggy.

Thankyou

I ordered veg kababs from swiggy and the restaurant was abhinu's kababs and biryani and i was delivered chicken stuffed pieces in the kababs. It's the month of shravan and it is very religious issue that chicken pieces being served in a veg order. I ate just a single piece of kababs and found chicken in it and had to throw the entire dish which was a waste of food. I immediately raised this concern with swiggy customer care and they were supposed to escalate this matter with their superiors and i was supposed to receive an email about the same and yet there is no communication about the complaint from swiggy side. And this is not the 1st instance. This is the 2nd instance from the same restaurant. My colleague ordered veg biryani and even she was served with chicken pieces in the veg order. And she also raised this concern with swiggy customer care and no action was taken by swiggy.

A refund or replacement for the order is not a justice. A strict action needs to be taken on swiggy and the restaurant.

Below are the order details:
Restaurant name: abhinu's biryani & kababs
Order id: [protected]

I do have the pictures to show the chicken pieces but unfortunately i am unable to attach them because of the image size restriction.

Hi have order biryani from one of outlets @9:42pm, and my ordered picked up at 9:55pm i have called him and told clear instructions of my address. Then after he didn’t picked my call and customer care too. Now it’s 11:35pm. But still it has not yet delivered and he denied to pick any calls. He don’t know how to follow maps.

I need a refund of 4 times or equal of 4 times compensation y because i’m...

Swiggy's drivers are lazy useless bums. They refuse to deliver the items to your door and instead just drop them off with the guards to your house, apartment, whatever, who of course never bother to deliver it to you. Swiggy also will refuse to refund the item. All around, a really crappy company, low quality service, lazy employees, and even lazier customer service help. Just use big basket, they have high quality service.

On 06 august 2019, i booked food from eat street, patia, bhubaneswar for amount rs. 94/- through swiggy. Money was deducted from my bank account at 20:34:47 on[protected]. However, the restaurant did not deliver food. Further, till date, i have not received my money back.

Take actions to refund money as early as possible. Otherwise, i will take appropriate action.

I ordered snacks for guests at home using swiggy. The delivery time was 18-22 mins when i ordered but they delivered me only after an hour before which my guests left. I was left alone. When i raised this issue to their customer care, they never cared to even listen to me. Rather, they were sending me template messages. What is the solution for the delay in delivery, my wasted money because of it and their rude customer care reps.

I have ordered for pizza from domino's from swiggy. The price shown by swiggy is 251and when the order was confirmed by domino's they are showing that i have to pay 351. So i wanted to cancel my order but swiggy didn't cancel my order neither helped me to cancel it. Customer care told me to contact domino's. So i contacted them and they are saying that i have to pay rs 351 and i told them that i will not pay extra amount and to cancel the order.
And now it is saying that the order will be delivered. Then i contacted domino's again and told them that i have cancelled the order but they didn't respond first and then i called once again and told them that i have cancelled my order and i will not take order. I am also a regular customer of swiggy i have seen that the food quality is degrading day by day and in last order the food was burnt.

I am swiggy partner
And i am unable to find add new items in menu bar
I have 250 odd items and swiggy only showing 21 apart from it i wanna fill full of my menu in it and that s an error since last night i have lots of customer hood whom always looking for the delivery scope and they all are suffering as well because they cant find anything what they like to have in it we ll surely one of the best who provide genuine service in our town bhavnagar and in very short while we became famous in our town for the delivery purpose we are looking for swiggy is the best option for it
Do the needful and we just wants to fill our full menu in the menu section of swiggy
Best regards
Kindly help me out in this thanks it ton in advance