Swiggy Complaints & Reviews

Hi i ordered food from swiggy. I received bad quality food. My order item chicken biryani is having too much salt in it that i am not able to eat it. I complaint this issue to swiggy support but they do not help. My order id:[protected]. Kindly refund my biryani amount & take necessary action. I contacted customer support but they are not giving refund & they do not care about my concern.

Suspecting swiggy delivery man in our area (Ags colony, kottivakkam, behind hotel star biryani, ecr), my residence is in first cross street, it is a junction. I am watching him past 3 months, he used to scan my residence from 2nd main road and he will take right to reach till 3rd main road, again he will take u turn and return via my residence and he will move towards 1st main road and after few minutes he will return from 1st main road till my residence there some time he will take right to reach 2nd main road or go straight to 3rd main road, each time he deliberately scan my residence in a highly suspecting way.

The guy looks closed 40 years with red eye (Without helmet)

Today i got him and asked why are looking my residence, the conversion is as follows:-

Me - what do you want?
He - i am looking saravanan
Me - which area?
He - swaminatha nagar
Me - i am noticing you past 3 months, you are watching my residence deliberately, why?
He - no sir we are here to delivery, so you might have seen me many times.
Me - it means you are delivering product in this area past few months?
He - yes, you are correct.
Me - so you are here past few months, but you do not know where is swaminatha nager is located?
He - he is fully silent.
Me - just few minutes back, you came from 2nd main road and took right reached 3rd main road again you took u turn and while reaching 2rd cross street first cross street junction, your head turn left and noted me (While i am sitting in the sit-out), and you took straight to 1st main road and within 5 minutes you are coming back, while coming you are noting me. Why?
He - sorry sir i won't do it here in after.
Me - be careful, don't think you are brilliant people are watching you.
He - he left.

Based on the above details, even you will also have the doubt on him, definitely i am sure, he is the informer to some group.

If no action with reply from swiggy then there will be policy complaints against on that guy it includes swiggy too.

On-behalf of: -

Kottivakkam ags colony & neighbourhood resident's association,
Second main road, ags colony play ground, community hall, kottivakkam, chennai-600 041.

Regards,
Sivakumar sathiyamoorthy
+[protected]
Sm2. [protected]@iimkashipur.ac.in

I had placed an order which amounted to inr 400 however i had a coupon which i was entitled to redeem for order inr 299 and above but unfortunately even after ordering food for inr 400 i did not get the discount and on top of that the customer care were least bothered to resolve the dispute and kept me waiting with the hope that my money would be refunded. Also the approach of the customer care was not cordial and he was utterly unprofessional. This is not how a customer care personnel should be behaving with its customers. I was also promised for a call back fro the customer care too help me out, but that turned out to be false too.

I have paid the entire amount to swiggy and have not received the order. Now the app is showing that the order is cancelled. Now as a customer the app is not have any facility to complaint about it. Will take the same to senior authorities. You guess are making fool of people. The delivery boy was over drunk and was telling me that he will not get paid because of it. He promised that i will receive my order within half an hour,

I ordered food from apna punjab restaurant in btm 2 layout amounting rs 247 including taxes n delivery charges... As soon as i ordered it was confirmed by the restaurant. I wanted to cancel the order as soon as i placed it., there was no cancel button anywhere... I immediately called the customer care and one who answered the call was rude... He said 75rs cancellation fees will b charged.. There should b atleast 2 minutes buffer to charge the cancellation fees... M terribly upset with the behaviour of customer care executive

Yesterday i placed an order from urban tadka, to my home in andheri east poonam nagar. The delivery boy got lost of the way and after 1.5 hrs @11pm night they said that delivery boy is saying that he will not make the delivery because it's too far but the fact was he himself didn't have any idea of the path and got lost., my ordered got cancelled. This was very unprofessional and unethical.

My account has been suspended by swiggy as they feel i have violated their refund policy
Moreover i have 608₹ in my swiggy money and i am unable to use.
Also i am unable to contact customer service and when i speak to them on chat they simply deny servicing me. Executive name is gautam

I am really nit happy with the rude behaviour of a known company and i am penalised for nothing and i have lost 608₹.
I...

I have placed the oder of dal makni (Black dal) and butter nan the naan which i revived were burn and was not able to eat it the whole one one naan was wasted and i did not expected this kind of food from evergreen sweet this was first time i orders and i got this kind of food and if this kind of food is being prepared i don't think so i will ever oder again from her or let any one else oder

I ordered food from swiggy, the food packaging was very bad. Totally unhygenic and when asked customer care executive to replace the food, they asked me that the restaurant has been closed. Worst experience ever, food panda is way more better in everything. Atleast, they understand customer's suffering and then send the food on their behalf if they make any mistake. Not like swiggy people. Uninstall swiggy.

I have ordered food from swiggy on 22nd dec which did not get successfully placed. Despite contacting [protected]@swiggy.in multiple times, i am unable to get the refund.
I have shared the screenshot of the amount deducted and asked them to reply multiple times.
Here is the screenshot attached:

Infact according to them my number is not registered whereas i am able to login to their website.
The complaint id for the same is [protected].

So i called up swiggy to inform them to cancel my order they took time to pickup the phone call which lead to the restaurant accepting my order and when asked to cancel i was asked to pay 75rs as cancellation fees, she (Divya) put me on hold and cut the phone later, this needs to be shown to people. People are easily being cheated like this. Utterly poor😒

Today ordered food from paradise hyderabad through swiggy. Boy delivered in tampered condition. Another instance last week in which roti item missing from veg family pack which is ordered through swiggy only. Requested the swiggy care to refund the amount. As of now it is not been done. Every time facing several issue with swiggy. This to be taken on serious note and understand the public concern who is ordering food when they are in hungry.

On dec 3rd i have tried to order food online at swiggy but the transaction was not successful but money rs.504 got deducted from my account.

On dec 4th swiggy support acknowledge the failed transaction and they agreed money will be credit to my card with in 5 to 7 days.

On dec 15th i have contacted swiggy support because i haven't received the refund. Swiggy support asked me to contact the bank. I have contacted...

I would like to bring to your attention that swiggy although on their website claims to allow cancellations, doesn’t say that the cancellation in the first 5 mins is free, there’s is a charge of 75 rupees levied. Also, there is no way a user can cancel the order without calling or chatting with them, hence there is a delay of the person availability at their end, there should be a cancel order button provided to the end user just like how uber provides helping the user understand there is a charge if it’s cancelled after 5 mins else no charges levided.

If you look into this at the earliest will help consumers else we will be at mercy of such app companies who just believe in extraction of money. I see this as a pure play of extraction and leaving consumers at mercy.

I wanted to cancel my order placed in swiggy for rs 835, within 5 mins of ordering when contacted the customer care via chat they said i would have to pay the whole 835 as per cancellation fees.
The firm charging for the whole fees of the order that too 835 is really disturbing and is unfair. Even if a minimum would have been charged it would have seemed fine but certainly not the full amount.
I will have to pay the whole amount as for cancellation, it surely looks like christmas for swiggy but certainly not for me.

Ordered 7 tacos from taco bell (547 taco bell (Order #: [protected])
Ordered was received without paprika sauce and was very different from the item actually displayed. The same item given at taco bell is very delicious and tasty but this was just a prototype for that.
Kindly help with this issue
This was my first order with swiggy and now after having experience like this i don't think i can make a order again till this issue is resolved
The vendor didn't even provide the bill for the same.

Huge disappoinment.

We have ordered food from swiggy order id [protected], delivery boy declined to deliver the order over phone, i had paid full order amount through paytym, and then delivery boy cancelled the order and never called me up and cancellation charged of rs. 75 was charged, kindly refund the cancellation charges as you have declined to deliver the food
Another incident, i had again placed the order with order id [protected] and when i called the delivery executive he staright away rejected todeliver the order again i had paid the whole order amount, now till now my order has placed amount deducted from amount two times but swiggy deliver boy refused to deliver the order, what is this?, is this is new way of cheating and frauding people, i straight way file a case in consumer forum and get my every penny back

Firstly i ordered chicken lollipops n i got the wrong order i was okay with the order but my issuse is that i have given the money to delivery boy as my online payment failed but money was deduct from the account and they said they will refund in 2 days now its almost 8 day n more till now they have not done and now they are saying they are not able transfer the money what is this going on from many they are fooling the customer they took 2 times money from me

Have placed an order at 9 30. It got canceled at 11 saying delivery executive met with an accident. Placed an order at 11 picked by delivery executive at 11 30 but his mobile is switched off for past one and half an hour... I lost hope on hope on delivery executive as he might have disappeared coz swiggy is known for hiring un professionals... But just curious to see whether ppl from swiggy customer care calls customer out of courtesy and inform customer about this issue.. They are least bothered... That’s y swiggy suckksss

2 orders of mine on 24 nov - both cancelled by swiggy in less than an hour. Third rate service.

Service providers like swiggy must be penalised for cancelling orders with refund initiated & that too without discussing with customer.
Horrible services.

Not even bothered to discuss or follow up in spite of many complaints on their website.

Can anyone suggest how to take up a complaint officially against swiggy