Swiggy Complaints & Reviews

Faced very bad service from swiggy team for my order # [protected]. Let me clarify you the issue as below:

I saw a new web application called “swiggy pop” in my mobile swiggy app. For sake of curiosity, i wanted to check the same. So, i have clicked the round button (Swiggy pop) on my mobile screen and it took me to the food menu option. I didn’t understand much and i wanted to come out of same. But unfortunately, it got clicked one of the food item and automatically rs.150/- has been deducted from my pay tm wallet. Immediately within few seconds, i have called up swiggy customer care and explained everything. It didn’t take more than a minute since i have placed the order by mistake. But the customer care executive understood that i did it intentionally and i have to pay the penalty for this. I called 3-4 times to swiggy customer care and every time they said that, they will cancel the order but i have to pay the penalty of rs. 75/- and refund me the rest of the amount to my pay tm wallet.

This is very ridiculous after you take the service from swiggy before so many times. There are many occasions where either swiggy cancelled the order or i did for some unavoidable reasons. But this is the first time where i had to pay rs. 75/- as penalty. Going forward, it should be the lesson for every customer of swiggy to install l "food panda" or "fresh menu" app in their mobile and order food from those apps only.

The intention behind posting this information here is no other customer will be victimized like me and pay the unnecessary penalty.

I have placed an order from mcdonald r. K. Cineplex hyderabad at 12:07 pm on 21st feb 2018. After around 30 minutes, i got a call from swiggy and asked me to cancel the order, before i finished my queries, he hung up the call on my face, and cancelled my order.

How the hell can he cancel my order before getting a confirmation from my side? How can he hung up the call when i am not done yet? Is this the service you provide to your regular customers? We order in bulk quantities twice in every week and this is the way you handle your customers?

I want an action on it as soon as possible or i'll raise another complaint to higher level.

I ordered from swiggy at 6.59 pm and after the order was picked by Delivery executive, he called and said that he met with accident and ask swiggy to reassign the order..we chatted with swiggy customer care person and the orde was reassigned to another executive and our wait time was further delayed..after this executive reached restaurant they denied him giving food saying that swiggy needs to call them and inform..later on we chatted with customer care and rather than calling the restaurant and giving confirm atiin he asked us to cancel and order from some nearby restaurant again.all this while the customer care phone was unavailable.totally irresponsible behaviour..we waited for 1.5 hours and then you are ask r to cancel order and they said the money will be added to swiggy money which we refused..since they deal with food delivery th y have to bmore sensible and sensitive..
Order number [protected]

Hello complaint team,

I ordered for a lunch from nizam's biryani house which was picked up at 12:40 pm. And it was 2:30 pm and still not delivered. The delivery executive sudeep dm went to the wrong direction and was standing still in a wrong place. The delivery boy did not pick up any calls.

The customer call center was claiming to have traffic congestion however there was no such congestions. And, congestions for less than the total distance of 3-4 km cannot take more than 2 hours even if there is traffic congestion.

Regads,
Anindya
[protected]

I placed an order and it took him 45 mins to get here. He was literally arguing that the location was wrong until i sat him down and showed it to him. I taught a grown man how to read maps!!
Secondly, from the very 1st call ive been asking him to get change for 2000. After coming to the appartment, he says he isnt going to make the delivery if i dont get the change. Lots of argument where i could barely understand him as he sounded very illogical. I was able to convice him to wait for 2 mins, i go with him and get change. He doesnt even have to get me back home. I rush down and discover that he isnt actually there and he cancelled the order.
I call him up 4-5 times and then he pick up (Finally) and has only one thing to say,
"talk to customer care, they cancelled the order."
Hung up.
I didnt say anything to him yet.
As a delivery boy, he is the one tho carry change especially after mentioning it to him like 15 mins from the delivery location.
Else you say that you dont have change that time only and we either cancel it or i go search for change.
_
Funny thing is, i placed the same order once more and this time i called up the guy to ask him to get change. He hasnt even taken my order from the restaurant! He wants to cancel my order too!
_
So, you guys dont deliver if you have no change.
_
Thanks! Was a wonderful experience.
Im so upset, i dont fell like eating anymore!

Hi, i booked food online on 10th feb, order #[protected], and made payment of 230 rs through my credit card ending with 8789, after an hour i received a call from customer care saying the chosen restaurant has been shut and blamed me for choosing the wrong restaurant on the app. I found it extremely ridiculous and asked them to refund the money, now for the last 3 days they are claiming they have refunded the money but i have received no money till date. I have been cheated on simple words by swiggy. They upload non existing restaurants n escape with the money. Is there anyway i can punish these cheats?

Oder from ruchkarraje through swiggy om 11 feb.

Received the order with silver packing, after remove packing i got a bhakri which is hard, easily breaking up, cooked up in morning and smell coming from it.

I ask the swiggy person to take action he provided me coupon of rs 50 against my order of rs 90

As customer and friend i will advice you not to buy from ruchkarraje, i only don't like the way swiggy reply

As order the food for whole family and after this chaos no action has taken or replacement provided.

My request to indian government to take action against such hotel / restaurant / fast food corner who cheat the customer and play with there health

Valid license to be provided to such person which are in food business and montly survey should be done

I ordered food from swiggy in biryani zone.
But they delivered the order with two missing items they are mushroom masala curry and kadai panner curry. When i asked biryani zone. They told that ask swiggy. When i ask swiggy in chat they did not respond my chat
Please raise a complaint on swiggy and provide me justice.
Swiggy people even not responding to customers when face this kind of issues
Thanks,
Prasad p

One of the nightmarish experience of ordering food from swiggy/taj hotel airport road viman nagar first the food arrived late second it tasted so. Bad as bad as the packaged food boxes available.in market which i always avoid the paneer was so. Hard and uneatable my stomach is paining after having it as i was hungry after a hard day but my day turned the worst, aftwe complaining for half hour all they offered me a 30 rs discount next order i said keep. It, will never ever order ofrom. Swiggy also suggest all never do orser from. Taj hotel they are cheaters maybe swiggy mistake. Too

Hi
My register account with the number [protected], my swiggy amount 262 /- got deducted for the failed order twice once i got my refud but the other i didnt get refund, your has been saying that i will receive in 24hrs everytime now it has been 50 hours approximately i didnt get my reund, currently i have 260 in swiggy money that was refund for food quality from lucky restaurent not the refund for failed order.

I am facing the problem with food continuously, i have complined for my last two orders, i dont know why you are promoting such kind of restaurets,

Please give my refund for the failure order.

Please find the below details:
Date credit/debit amount remarks
[protected] credit 260 miscellaneous
[protected] debit 262 paid for order [protected]
[protected] credit 262 refund for failed order
[protected] debit 262 paid for order [protected]

Till yesterday they were saying i will get refund in 24 hrs but today an executive named saranya she was saying there is no such order with the id[protected] it was clearly showing in my swiggy transaction i dont know whether she was blind or normal, please help me with this.

Thanks & regards,
Shravya

I ordered a subway sandwich from swiggy. That's the worst sub i ever ate in life. Not a single vegetable was fresh and nither there were proper saucages as i ordered. I am feeling stomach ache by eating this. I hope my baby is fine as i am pregnant currently. If you can't get a good quality food for customer then at least you must inform him or her about the food quality. As we are ordering online we can't see the quality of freshness but you are taking that order for us so its your responsibility to look at the quality and inform the customer for the same.

I ordered first time from swiggy the order id is [protected] its my first order from swiggy seeing so many advertisements they all did a online fraud with the customer they didn't provided the complete item item was missing... Dal makhani was completely missing and panner was spoiled and sour seems like it was made of 2-3 days before panner and same with masala kulcha not even a beggar can eat such foods when i asked for my money refunded immediately in my paytm wallet they denied and after that they are not replying to the email and chat

Sir

My order was delivered late. I have cotacted customer support but they are not giving refund. My order details are:

Tandoori roti x 1
15

Tandoori chicken x 1
2 pcs
200

Kadai chicken x 1
150
Item total
365.00
Order packing charges
8.76
Delivery charges
10.00
Discount applied (Rc2-8y3lcm)
-173.00
Bill total
Paid via credit/debit card
211

Kindly take necessary action against swiggy & refund my paid amount.

I ordered my food from this place called burger wala through swiggi, to everyone’s surprise it reached to me by an hour and fourth minute.
The food was in a mess, smelling and untouchable and not just that, swiggi online guys were so causal were not helpful, i wish to address them as farhan faitam, and 2more guys, out the last two online agents one never got back to me.
I hope that someone from swiggi would get back to me with an explanation as to what and how they will look at this matter.
Further more, there approach towards their clinet is very causal and not helpful at all.
I waited for this long to feed my father and not make him more sick.
Thanks
Nitish

As i had ordered the below
Xtreme chicken whopper 1 ₹ 309
- large fries + pepsi mini can ₹ 110
Chicken tandoor grill 1 ₹ 239
- medium fries + pepsi mini can ₹ 90
Spicy crispy chicken 1 ₹ 59
Bk grill chicken 1 ₹ 89
Item total: ₹ 696
Gst: ₹ 31.03
Order packing charges: ₹ 29
Delivery charges: ₹ 35
Discount applied (Freedel): - ₹ 139.4
Grand total: ₹ 652

I didn't got my beverages and bed smell in bk grill chicken.

I had intimated the same but they are telling the 100 coupon for compansating i want refund of my money for this.

Thanks,
Subba rao

My order no #[protected] on 17 jan 2018 got cancelled by - mcdonald's (Seasons mall, unit no f22, magarpatta, hadapsar, pune-411028). But till date i didn't received the cashback of that order. When i contacted swiggy regarding the same, they are saying they have made cashback of that order to my card. But i still haven't received it. So they are not giving me my cashback.

I ordered ice creams from lassi shop through swiggy. Order number #[protected] at about 11.45pm.
The delivery person told me he can't come to my exact location and called me to the main road which is 550m from my place. He kept me waiting there for 45 minutes at the main road till 1.02 am and then too he didn't call me. I called him 8 times and he told me he's on the way.
It was when i called him the 9th time, that he told me that the order can't be delivered.
I called the customer care executives but they also did nothing and told me that i changed the delivery address while it was the delivery person who asked me to come to the main road.
This is the # consumer support any site can provide.
I hope swiggy pays for it very soon.

Just now I received food from swagath grand habsiguda through swiggy .It's not like swagath biryani it's taste like local 70 rupees biryani .My suggestion is don't book food in swiggy .It's really really very bad IT'S A FRAUD .Now I got experiance I never book food in swiggy .Swiggy blames swagath grand I THINK please take action on swiggy they are doing scam .They are playing with people's health

Hi i ordered food from swiggy. I received bad quality food. My order item chicken biryani is having too much salt in it that i am not able to eat it. I complaint this issue to swiggy support but they do not help. My order id:[protected]. Kindly refund my biryani amount & take necessary action. I contacted customer support but they are not giving refund & they do not care about my concern.

Suspecting swiggy delivery man in our area (Ags colony, kottivakkam, behind hotel star biryani, ecr), my residence is in first cross street, it is a junction. I am watching him past 3 months, he used to scan my residence from 2nd main road and he will take right to reach till 3rd main road, again he will take u turn and return via my residence and he will move towards 1st main road and after few minutes he will return from 1st main road till my residence there some time he will take right to reach 2nd main road or go straight to 3rd main road, each time he deliberately scan my residence in a highly suspecting way.

The guy looks closed 40 years with red eye (Without helmet)

Today i got him and asked why are looking my residence, the conversion is as follows:-

Me - what do you want?
He - i am looking saravanan
Me - which area?
He - swaminatha nagar
Me - i am noticing you past 3 months, you are watching my residence deliberately, why?
He - no sir we are here to delivery, so you might have seen me many times.
Me - it means you are delivering product in this area past few months?
He - yes, you are correct.
Me - so you are here past few months, but you do not know where is swaminatha nager is located?
He - he is fully silent.
Me - just few minutes back, you came from 2nd main road and took right reached 3rd main road again you took u turn and while reaching 2rd cross street first cross street junction, your head turn left and noted me (While i am sitting in the sit-out), and you took straight to 1st main road and within 5 minutes you are coming back, while coming you are noting me. Why?
He - sorry sir i won't do it here in after.
Me - be careful, don't think you are brilliant people are watching you.
He - he left.

Based on the above details, even you will also have the doubt on him, definitely i am sure, he is the informer to some group.

If no action with reply from swiggy then there will be policy complaints against on that guy it includes swiggy too.

On-behalf of: -

Kottivakkam ags colony & neighbourhood resident's association,
Second main road, ags colony play ground, community hall, kottivakkam, chennai-600 041.

Regards,
Sivakumar sathiyamoorthy
+[protected]
Sm2. [protected]@iimkashipur.ac.in