[Resolved] Swiggy — food delivered after 2 hours

 
6 Reviews
India
 systm 33 on Feb 24, 2019
Today i placed 2 orders from same restaurant.
Instead of assigning a single executive swiggy assigned two different people for 2 orders.
Both the orders i placed around 7:50 pm today.1 st order was delivered at 9:15 pm which was very much late and 2nd was at 9:50 pm.
This could have been avoided if same person was assigned for both the orders as ordered from a single account.
Earlier also i placed orders like this but that time both the orders were delivered by same guy.
Swiggy should really set some cut off time to deliver the food because 2 hour of delivery is quite much time after all they are into food delivery business.
They really have not mentioned anywhere about the maximum time for delivery.
This allows swiggy to make the customer helpless by making them wait for no limit of time.
Today i had to wait 2 hrs it was almost 10 pm when i received the food for my family.
I couldn't have done anything if it was delayed for 1 more hour as there is no cap for delivery time mentioned anywhere.
A consumer should get his food in a proper time after the order.
Swiggy should mention atleast the maximum time required for delivery so that a consumer can opt to choose any other alternative and don't have to struggle this much like i did.

Complaint marked as Resolved Mar 29, 2019
Verified Support
Swiggy Customer Care's response, Feb 25, 2019
Hello there! We are absolutely disheartened to know that our services have disappointed you. Please share your order details via email at [protected]@swiggy.in so that we may look into this & take necessary action to avoid such instances in the future.
Complaint comments  5 Comments     Updated: Share0Tweet0

Comments

Not respond customer service my msg

Swiggy Customer Care's response, Feb 26, 2019
Verified Support

Hello there, we're sorry for the unpleasant experience. Please share your concern along with your order details via email at [email protected] so that we will look into this & assist you better.
Swiggy discount is fake discount. We have checked the price of restaurent is lower on their menu. you hike the price by 25% and then offer discount @ 10 %. on top of that you charge restaurent charge and delivery charge which resturent provides free. I will never use your service henceforth. Swiggy is cheter.
Swiggy Customer Care's response, Feb 28, 2019
Verified Support

Hi Sanjeev, this should not be happening! Thank you for bringing this to our notice. We request you to kindly let us know more about the issue by writing to us at [email protected] by your registered email address so we can look into it and have it fixed at the earliest.
We have ordered egg Biryani on swiggy but they delivered chicken Biryani. We all are veg and we eat only egg Briyani. Please take this complaint forward and take proper action Swiggy
This is my 3rd order from Swiggy, I just couldn't apply for Cash On Delivery on my orders. I don't use any banking app, and prefer COD. But it's not happening.
Due to which I had to resort to other delivering apps. Kindly solve the issue.
I found a cockroach in my tawa pulav ordered from swiggy

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    Swiggy - food delivered after 2 hours