Swiggy — given order at 1.15 then now time 3 am still we didn't get food and its showing delivered and payment also took. now no food no mone

Sana Sulthan

Address:

Sandhurst road, Mumbai City, Maharashtra, 400009

We given order at 1.15 in swiggy for dominos pizza, swiggy order number [protected], and dominos order number was 743, payments was also done by card 1675 rupees, now there is no food and no money. Status showing food is delivered, from dominos no response now. And swiggy not giving proper answer. I want a serious action against this.

Our phone numbers -

[protected] - from this number we ordered
[protected] - alternative number

We can’t forgive this matter easily. I will take serious action against matter. Anyhow. It’s a proper cheating from swiggy.

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Comments

Rajat117

from Mumbai, Maharashtra

I ordered Burger from Burger King, Rasulgarh in Bhubaneshwar through Swiggy along with fries and Pepsi 300ml Can, but the Pepsi Can was not delivered by delivery person and upon complaining to Service executive, no refund was offered. Further order details are there in image attached.

punitjain9394

from Mumbai, Maharashtra

I make my order through swiggy for cake i mention perfect address i done payment after i see this showing wrong address its swiggy mistake after i cancel my order then they charge 200 Rs cancellation charges but its swiggy mistake ... but they deduct charges

Swiggy Customer Care's response, Dec 3, 2019

Verified Support

Hey Punit, we're disappointed to know that you've faced such troubles with us. It was not our intention to do so. We aim to provide a seamless service to all our customers and would hate to leave you unsatisfied. Kindly reach us on swiggysocial@swiggy.in with your Order ID and registered details, so we can look into the cause of your grievance and take steps towards correcting what went wrong.