Swiggy — missing items in food ordered

His is with utter disappointment, i am writing this email with regards to the items missing for the order i have placed with order no [protected].

On 2nd march, around 20:52 hrs i have placed an order for veg biryani with an add on of gulab jamoon 2 pieces costing rs.60.00 and i have received the order number as [protected] and the amount charged for veg biryani along with 2 gulab jamoon pcs was rs. 250 and post coupon applied and all other charges the amount has come to rs.243 which i have paid via google pay.

When the delivery boy has delivered the order to my astonishment there was no mirchi ka salan and curd and only biryani packet was provided and no gulab jamoon pieces.

I tried reaching the delivery boy but he already left and when i am trying to contact the number he called me to find the address there is an auto response saying to go to order entry form in swiggy app.

With utter diappointment and dissatisfaction, i went to the help section in the app and when i tried to speak to an agent only chat option was available and a pop comes saying my name is jolly, i will be assisting you here on.

I tried to explain her my anguish and agony but she came out with a message saying that she can provide me rs.50 coupon that too if i want.

Already, my mood was disturbed with the way the order has come and she messages me in a way that irritates the other person and after 5 mins of conversation, she says that there nothing we can do and anything is there send an email to support team, they will check and revert back to my email.

This is the way you guys are working, unacceptable and unethical.

When the zomato incident of delivery guy eating the food ordered by a customer, atleast i was under the impression that swiggy is not of that kind.

But with the way things turned out today i dont know who will take the ownership of such unpardonable order delivery.

Its not about the refund of rs.50 which ms jolly has offered or the rs.60 which i have lost for 2 pieces of gulab jamoon, the trust you carried all these years is lost.

Concluding the matter with a heavy heart...

Regards