Swiggy — refund of payment failure

Address:

Hyderabad, Andhra Pradesh, 500056

On 22 may I ordered food through swiggy order no [protected] of Rs 305 my money was debited from bank and transaction was showing failed, immediately called swiggy customer support, the executive assured me my money will be credited with in 4 to 7 days. after this I tried to call them but only with active food ordered people can have a voice call others have only chat option, Mostly I chatted with more than 12 executive all use to say the processed my refund will get it in 4 days same message was repeated by all the people. so I thought to contact through mail.


Swiggy Support

Tue, Jun 4, 5:18 PM (3 days ago)
Dear Srinivas,
Thank you for contacting Swiggy Customer Support. Your request number is 5714296. We answer all e-mail requests within 12 to 24 business hours.
If you have any urgent issues or modifications in your order please contact us directly on our Live Chat and we will be happy to assist you.
Best Regards,
Swiggy Support Team

they are suppose to respond with in 2 days but even after 3 days no response from swiggy team, same thing happen with other sites like amazon, flipkart ect their refund is ver fast almost in 3 to 4 days I got my money. But with swiggy transaction was on May 22 till june 7th I have not received money and even they will not attend the problem properly, try to avoid these kind of worst apps and waste your hard earned money..