Swiggy — Unprofessional service and support.

Address:	560030
Website:	www.swiggy.com/bangalore/restaurants

In Bangalore Karnataka

On 1st Jan 2017

A Bad Start and Pathetic New Year Experience with #Swiggy, #Pizza Hut and #Freecharge On January 1, 2017, at around 8:40pm, I have ordered a Meal for 4(Veg) for Rs.697/- inclusive of taxes+ delivery charges. Plan was to enjoy with friends and celebrate the new year eve. with good food while my friends really like pizza’s, so there was no 2nd thought on ordering food from #Swiggy. However the evening 1st spoiler came at 9:10pm when the #Swiggy delivery boy came with a wrong order and taken it back ensuring the right order delivery in next 30min. or so! By this time the new year evening was already been spoilt by #Swiggy, as my friends started leaving due to feeling of Monday Blues! It’s not it yet! Here came the 2nd back to back wrong order at around 10:00pm, after a long wait of more than 45min. with 3 main items being missing. Also none of the pizzas were in good shape and completely cold. Surprisingly even after a long discussion of about 30min over the phone, with the #Swiggy customer care agents(Yogesh and Arvind) Despite giving a commitment of refunding the complete amount and taking care of the ordered food, no resolution been provided. And during this entire mishap, my evening was spoilt, and I could not order anything fresh as it was already too late in the night. Over and above, such a unprofessional behavior from #Swiggy and team on a special day, was really sad and unethical. Worst is what? That, I did not get any refund and a call back, even after the assurance made by the #Swiggy customer care agents. I am a very consistent customer #Swiggy customer, but this incident and its resolution was pathetic and so unprofessional from #Swiggy. I need a resolution at the earliest today, or I am going to use my consumer rights to write about this incident to FSSAI, Consumer Forums, All Possible Social Media Channels of(#Swiggy, #Pizza Hut and #Freecharge.) And I am ready to take this up, to whatever level it needed be till it addressed.

Anshul Choubey #Swiggy #PizzaHut #FreeCharge