Syska Gadget Secure — Cin no.[protected]

Address:

560032

Very pathetic ...Mr.Navneet sharma, Escalation manager...rough approach.He is not fit to represnt any professional organisation.What are directors of the company doing?check my conversation with him at around 2.10 p.m ...i am booking a defamation case on him and syska gadgets...

[protected] Karnataka
SC
SYSKA CARE

Reply|
Wed 15/03, 12:34
You
You replied on 03/04/2017 13:49.
Dear Mr. Nitin Adka,

Greetings from Syska Care Team,

This is with reference to your email regarding payment for claim [protected].

We wish to inform you that, we have forwarded your mail to our concerned department and we will get back to you at the earliest.

If you may need any further details, please reply to us with your query or contact on our Toll free number [protected] between 10 AM to 9 PM, 7 days a week or visit our website www.syskagadgetsecure.com for product and compliance assistance.

Thanks and Regards,

Customer Care Executive
Syska Gadget Secure


From: nithin adka [mailto:[protected]@outlook.com]
Sent: 14 March 2017 13:36
To: [protected]@syskagadgetsecure.com
Subject: CIN NO.[protected]

Dear Sir/Madam,
I had purchased a GIONEE F103 mobile from SIMTEL MOBILE PLANET, R.T NAGAR, BANGALORE on 8/3/2016.I Also opted for a insurance cover for the mobile from syska gadget...the biggest mistake I did at that time .My mobile got damaged in august and I visited ur basavangudi, Bangalore customer care centre for the claim and submitted the required docs and the damaged handset. I made three visits to this office. Each time I had to meet a fresh face and everytime I had to explain the whole incident which took place. The last visit they said the customer care wont be available anymore at basavangudi, instead I have to contact customer care by phone.I had my call log date on16/8/2016.

As per ur policy the settlement had to be done in 90 days...now it is more than 210 days...what a policy!!!
I have infact called the customer care more than 10 times from august 2016.The reply will be it will be done as soon as possible.
The last two calls were made on 23/2/[protected]@5.35p.m spoke to Mr.Mantesh and his higher up as told by mantesh Ms.Smitha Joseph.They were like robots repeating the same sentence...its taken on high priority...it will be done soon.
After this today 14/3/2017 @ around 12:00 noon I spoke to another set of people...I don’t know the first person name but the secon one was Ms.Amritha...now, I don’t have to say what was their reply...same as the earlier people.I have a doubt did I speak to Humans or Robots or answering machines??????????????????????!!!

To, settle a amount of Rs.7350, Syska gadgets is taking such time...and their slogan for one of their other product reads...lights years ahead...The last person told me that the case is taken on high priority with the finance department and will be cleared by 2-5 days.This is the last week I am waiting for it.

I waited for 7 months and have lost my patience...now, I have consulted my known lawyer friend and going for a consumer court if I don’t receive the paymeny by 7 days.You people have tortured me physically(running to ur office at basavangudi), mentally(thru calling), and monetarily...for which I will be filing a case ...hope u guys wake up and do the needful within 7 days.


Regards,
Nithin Kumar S Adka
[protected]
[protected]


The details are as follows


urrent Status:
Your Job Card Is In Process.

Coupon and Customer Details
CIN No.:
[protected]
Call Log Date:
18/08/2016
Coupon Code:
79600138
Sr. No.:
SGI[protected]
Customer Name:
nithin Kumar s adka
IMEI No.:
[protected]
Make:
GiONEE
Model:
F103
Registered Mobile No.:
[protected]
Alternate Mobile No.:
[protected]
Date Of Purchase:
08/03/2016
Job Card State:
Karnataka
Job Card City:
Bangalore

Claim For:*
Fire & Allied Perils Damage
Accidental Physical Damage
Fluid & Water Damage
Theft
Total Loss
Other

Registered Address
Address:
FLAT NO 104, ECO NARASIMHA APARTMENT, NO 55, 1ST CROSS 1ST MAIN BHUWANESHWARI NAGAR, BANGALORE
Pincode:
560032
State:
Karnataka
City:
Bangalore

Service Center
Contact Name
DummyG
Address
GIONEE,
Dummy,
South,
Bangalore, Karnataka

Date Of Handset Received:
03/09/2016
Date of Delivery:
-
Insurance Details
Insurance Approval Date:
21/09/2016 15:28
Estimated cost:
7350
Actual Repair cost:
Claim Amount approved:
7250
Amount to be paid by Customer:
Amount to be paid by Leehan:
7350
Amount paid by customer:
Amount paid by Leehan:
Other Deductions
Headset missing
0
Battery Missing
0
Charger missing
0
Other Accessories Missing
0

Upload Your Document(s)File types allowed - All image types as well as pdf filesMax file size - 1024 KB, Min file size - 1 KB
Assamese Bengali Bihari English Gujarati Hindi Kannada Konkani Malayalam Manipuri Marathi Nepali Odia Punjabi Tamil Telugu Urdu
Document List
Is Short Fall
Uploaded File
Damage Claim form duly signed by the claimant*
Damage Claim form.jpg
Declaration letter - Self-attested in English or Hindi language*
Declaration lette.jpg
Photo of damaged handset - (With IMEI number)*
1st Photo of damaged handset - (showing IMEI number).jpeg
Photo of damaged handset - (front view)*
2nd Photo of damaged handset - (front view).jpeg
Photo of damaged handset - Copy of behind*
3nd Photo of damaged handset - (front view).jpeg
Photocopy of the original bill on claimant's name*
Photocopy of the original bill.jpeg
Self-attested photo ID proof on claimant's name*
Self attested photo ID proof.jpg
Cancelled cheque or Photocopy of passbook
Declaration letter - 1.jpg
Disability Certificate/Medical certificate
Driving License.jpeg
Driving License, if you were driving at the time of incident
Driving License 1.jpeg
Handset Activation Date proof (Samsung/HTC/Apple)
Driving License 2.jpeg
Lost-found report
Marriage Certificate/Invitation card
Optional Document - 1
Optional Document - 2
Previous repair invoice from authorized service center
Proof of Handset acceptance