Syska Gadget Secure — legal notice

Address:

New Delhi, Delhi, 110012

Mr sanchit kumar
Address : c/o b-43, inderpuri, new delhi
New delhi-110012
Mobile no [protected]
Claim no [protected]

Notice
To,

Syska gadget secure
4th floor, sapphire plaza, plot no 80, s. No. 232, new airport rd, sakore nagar, viman nagar pune pune district maharashtra

1) i purchased samsung mobile model s7 edge, smg935fzduins price of the model rs. 55, 900 on
17.10.2016

2) i insured the purchased mobile with syska gadget secure for rs 2399/- for a period of one year date 17.10.16 to 17.10.17

3) the mobile was damaged and a claim was made by me on 22.3.17.
Claim no [protected] amounting rs 55900.

4) i submitted online claim form and attached all softcopies required on 22.3.17

5) i courier the handset to your office 0n 1.4.17. And it takes 5 days for approval.

6) on 8.4.17, i got the message from your side that the phone is under repair. And that was the last message i got from your side till date.

7) after many follow up and many complaints via phone and via mail no action has been taken.

8) after taking to your managers mainly mr. Mehran has given me the assuarity that my phone will be delivered in 7 working days but till date the same old story..

9) a continuous follow up was made by me for 45 days (50 phone calls and many emails) but each time got only one reply “job card under process”

10) if the mobile was repaired in local market it would have taken 1 or 2 days

11) the last update was that the expected delivery date is 25.5.17, and no further update is done on the portal. Same old thing is written:-
“your device is under process”

12) claim date 7.4.17 to 4.7.17
Period of 90 days is over but i have not received my mobile for which i have paid my hard earned money

13) i have lost not only money but also suffer excruciating mental tension and tortures for no fault of mine.

14) the mobile was purchased for personal use and due to your fault i was deprived of my right to use the mobile for over 90 days
I request you to take proper action and return my mobile at the earliest

15) that if you fail to take immediate action and do not comply with the demand made here in with in ten days from the date of receipt of this notice i will have to file
A complaint under section 11 and 12 of the consumer protection act 1986
Before the pune district consumer dispute redresal forum

Sanchit kumar
[protected]
Complaint. Id:- [protected]