Syska Gadget Secure — Regarding rejection of insurance claim no.: [protected]

Address:

Gurgaon, Haryana, 122002

Dear Sir/Madam,
This is with reference to CIN no.: [protected] which stands rejected by your validation and scrutiny team (as mentioned on the website)

I had insured my phone (Apple Iphone 6) on Sept 18, 2015 under coupon sr. no.: SGI[protected].

My phone was stolen on January 8, 2016 and I immediately called up Syska Toll free no. and logged my complaint at 8:00 PM within 1 hour of the incident. I submitted all the required documents as asked by Syska Gadget Secure company, on their website by January 22, 2016.

Later, on January 24, 2016, I received a message on my number about rejection of the claim.

I called on the toll free number again for clarification and I was informed that my claim has been rejected and, the rejection team informs that the reason for claim rejection is ‘Not a forceful act’.

I would like to bring to your notice that neither of the above mentioned exclusions are mentioned in the brochure which was issued at the time of purchase of the insurance.(scanned copy of brochure has been attached) Syska Gadget insurance company misdirect consumers to buy the insurance. It is illegal and unlawful to reject my insurance claim on the basis of above said reason, as it is not mentioned in the T&C provided to me at the time of purchase of insurance.

There can be changes made to the policy later but Syska never informed me about it.

Request you to re-look in this matter and suggest me the way forward to claim my insurance and get my refund from Syska Gadget Secure company.

Hoping for a quick and satisfactory reply from your end.

Regards,
Shailesh Bansal