Syska Gadget Secure — Regarding rejection of insurance claim no.: [protected]

Address:	Pune, Maharashtra, 411014
Website:	www.syskagadgetsecure.com

Dear Sir/Madam,
This is with reference to CIN no.: [protected] which stands rejected by your validation and scrutiny team (as mentioned on the website)

I had insured my phone (Samsung Galaxy Grand Prime) on May 01, 2015 under coupon sr. no.: SGI[protected] bearing scratch code58766996.

My phone was stolen on February 3, 2016 and I immediately called up Syska Toll free no. and logged my complaint. However, the call was disconnected while speaking to your agent as it was clocked by 9.00 pm.

Later, on February 05, 2016, I received a message on an alternative number about rejection of the claim.

I called on the toll free number again for clarification and I was informed that I will get a call from the rejection team at the earliest. I did not receive any call from their end for a week.

I followed up for almost 5 times on Saturday, February 13, 2016 and each time I called, I got the same reply that the rejection team will call me. Finally I got in touch with the rejection team yesterday, February 16, 2016, after over rigorous 4 reminder calls and refusing to hang up on the line.

Earlier, I was informed that my claim has been rejected on basis of ‘Pick pocketing’ and yesterday, the rejection team informs that the reason for claim rejection is ‘Not a forceful act’.

I would like to bring to your notice that neither of the above mentioned exclusions are mentioned in the brochure which was issued at the time of purchase of the insurance.(scanned copy of

There can be changes made to the policy but I was not informed about it.

Request you to relook in this matter and suggest me the way forward to claim my insurance.

Hoping for a quick and satisfactory reply from your end.

Regards,
Rexolus Nair
([protected])