Syska Gadget Secure — syska trimmer manufacturing defect

RVCCR2003RVS00388 is my complaint reference number. I bought this product from Amazon 2 months back and unfortunately as I was abroad opened the product for use on 25th Feb. The product has a manufacturing defect as the screw holding the blade keeps falling of. I called customer care and they promised to arrange a reverse pick within 48 hours and now it's almost more than a week. Whenever I call customer care they give false promise and not ready to route my call to manager and they are very rude. I have sent atleast 10 mails to check the update but no response. I really don't know what to do. Syska seriously needs to address customer issues serioisly. The product is hair trimmer
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