Syska Gadget Secure — Unprofessional and lack of commitments against services offered

Address:	Pune, Maharashtra, 411014
Website:	www.syskagadgetsecure.com

It has been an extremely painful experience using your services and has landed up in nightmare. The Call center services are worst and to top it all its looks to me like a completely a fraud case to fleece money from the customers under the belief of offering insurance.

I would like you to study a case for the Complaint Number [protected] and revert to me on what is the problem at your end. To the best of my knowledge and understanding, I have submitted all the requested documents mentioned by your customer care team on stipulated date, i.e. 22nd June, 2016. After sending the documents I requested your team member to check whether the documents are correct/completed or not. After checking he confirmed all the documents were correct and informed me that it would take around 90 to 120 days (Oct-Nov) to receive my refund.

After the completion of 120 days I spoke to some of your Senior Team Members Mr. Mehran, Mr. Irfan, Mr. Vaibhav and Mr. Anis but no correct information was provided rather the payment was under process. After persistent follow ups and attempts spending about an hour a day, I spoke to Mr. Mehran about the case and he informed me that it would take more 3 weeks for the claim to be settled. As per the commitment given by the Syska I waited till the given time but still there was no update about the payment.

Again I started following up with your Senior Team Members Mr. Sanket Kadam, Mr. Salman, Mr. Rajesh (Senior TL). After talking for nearly 2 hours, Mr. Rajesh assured me that the payment will be released before 18 days, but again there was no update about the claim. I tried calling Syska again and had a word with Mr. Mehran, who had already given the false commitment twice, but this time he assured me that I will definitely receive my claim by the 2nd week of Feb. As usual no update was provided about the claim. Once again no option left I called Syska and spoke to Mr. Mehran for nearly 2 hours and again the fake commitment was provided. In spite of calling several time still I haven’t received any update about my refund and now your seniors just disconnect the call while speaking and gives the reason the call was drop.

Will appreciate if you can stand the brand promise …, it is more than 7 months and yet no refund has been processed.

Name : Mr. Akashanand. Karnik.
Complaint Number : [protected]
Description : apple Iphone 6 64 GB Gold