Syska Gadget Secure — Worst service

Address:

121003

I had bought syska gadget secure insurance for my mobile s7 edge.
Unfortunately my mobile got damaged and i lodged a complaint 02NOV They ask me to wait for 48 hrs as per syska agent he advise that will get claim approval call but we did not receive any call later on i spoke to few of tl and supervisor they are more worst than agent on 08nov they ask me to send docs by courier and it did that task on very same day being as customer i did all work on time but dont receive docs till 20Nov every time they ask to wait for 48 hrs .But as per courier company they deliver it on 11nov .finally after calling toll free no couple time I made so many complaint and request to pick my handset finally they got it picked on 24nov and its in service center but they dont start their work as they need complaint from syska yesterday i cal them they ask to wait agin as per Samsung being as premium customer they repair phnoe with 2 to 03days but as per insurance i dont know how much time they will take to give my phone back in good condition.
No one seems to be bothered.
Very unprofessional company.
Pathetic customer service.
Can someone do some thing it almost more than month i am chasing syska .really pissed

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