[Resolved] Tanishq — amount deducted from payment gateway but installment still showing due of golden harvest scheme

khusbu kanu

from Bahula, West Bengal

Address:	Chandrapur, Maharashtra, 713403
Website:	[email protected]

Hello,
This was my eight installment for my two golden harvest scheme account. On 16th dec i paid both the installments of which one got successful but the other was failed but my account is debited and tanishqbilldesk is credited i. E payment was successful through it was showing as failed transaction in golden harvest scheme app.
I requested tanishq customer care by mail, call and by whatsapp to refund my money but in vain.
My golden harvest scheme account no is[protected]
My complaint service request no is [protected]
My 3000 rs is debited but there is no response from tanishq
I want my money refunded as soon as possible

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Jan 18, 2019

Complaint marked as Resolved

Titan Company customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2018

Titan Company Customer Care's response Dear Khusbu,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve