Titan Company Complaints & Reviews

I bought 2 gold bangles (22carat) having variant no. 513017VGOR2A00 from Tanishq Kamla Nagar, Delhi branch on 04/01/2019 vide invoice no. DKN/CM/8659.Within 2 months of purchase the small golden beads attached to bangles have started coming off and have already lost one bead from each bangle till now. To avoid any further loss my wife stopped wearing. This kind of terrible manufacturing defect was not expected from a renowned brand like Tanishq. Since this being a manufacturing defect should be fixed free of cost at the earliest from any of your outlets in India. A positive response is anticipated.

I visited kottivakkam branch today. This is my fourth or fifth visit at this branch. Last visit and today’s visit, i had pathetic experience from the staff. They were least interested in showing the products, promoting the products or even have eye contact with the customer. They considered me as a burden when i entered the shop, as if they had a busy day, when all of them were sitting idle watching the vehicles passing by. Very poor attitude of the cashier, who doesn’t respond to the customer, even after repeating things. And the sales guy was targeting something huge from the customer, when he realised that, my purchase is not of his expectation.

Respected sir
I nikita saini had taken a ring from tanishq from pitampura store. It a a diamond ring of gold (Reddish) colour on[protected]. But its colour is fadeing and one diamond of ring has been removed. I dont knw how's it is possible from a reputated company that a product of that much bad quality has been given to a customer. So its my humble request to take a strict action against it against the store. For further queries i will visit branch soon.
Thank you

Dear sir
I am swedaj nayak. I have visited tanishq store at dwarka to purchase earring, at the billing counter i have asked to mention my gst number on invoice then they refuse to do so.
They give me the reason that company policy is not there for such type of invoicing.
Sales executive name is ms geeta.
Can you tell me why they people are doing such activities form reputed store like tanishq?
Awaiting you response

Regards
Swedaj
Cell no: [protected]

Hi
Few days back I went to titan authorised service centre in Kukatpally for the repair of my titan Raga blue dial watch for the repair of glass and hands they have submitted my watch and give me an acknowledgement specified with amount for the repair.They said that they will call back after the repair is done, they call me two days back giving information about the completion of repairing my watch.As I was not there to collect I informed my friend to collect the watch.Later I came to notice that the hands that are replaced are not original again I call back them about duplicate hands, they told me to come to service centre again. When my friend went to the service centre today[01st March 2019] the service people there behave rudely with my friend rather giving a solution to the problem.I want immediate solution for this problem.

Thanks
Rishitha.

My account no[protected]
I opened golden harvest kitty with tanishq in december 2017. The kitty got mature and i was expecting my cheque. It came but my name was wrongly spelled. I called at cc of tanishq and they asked me to deposit the wrong cheque at tanishq store.

Now after depositing my cheque, i called at cc and these guys have no idea where is my cheque gone? They have no information about it. It's really frustrating and disappointing to receive such a poor response. I am leaving this residence soon so it's very important for me to receive that cheque as soon as possible.
Plz do something about it! Get back to me asap.

Thanks

I had buyed the Titan watch in Bangalore. That time i didn't reduce the link size with confirmation of titan showroom employee, we can change the link size in all titan show rooms.
The i had visited titan show room in kolar on 28.02.2019 evening with the bill and warranty card.
The ### Titan show room response was speechless - Where i had buyed watch their only i need reduce this chain link size for any warranty also i need to visit where i buyed.

Then what purpose we need to buy this Titan watches and what purpose you are making the branches for services.

I don't want this watch now as per your response.

I had bought a titan octane watch from the world of titan (Beach road, chinnakkada) dated 11/08/2018, it was a beautiful watch. But 1 month later, the min hand of the tachymetre came off. I gave it to the showroom (Mentioned above) to repair it. They repaired it somehow. Two months later, it again came off, this time i told them to repair it properly. They told, now it is working perfectly fine and repaired it and returned it to me. Now, a day before yesterday, it agin came off...

I ask you. For the watch i paid 10000 rupees, and also i had the inconvenience of travelling here and there. Shouldn't they grant me a refund/ exchange it to another model???

I went to titan watch showroom on 24th february 3pm located in service road of marthahalli opposite to home town and next to adishwars. Next to watch showroom also has titan eye plus. I went to change my battery cell and strap of my fossil watch. The counter person in first floor offered rs 2500 strap which i said is too expensive and asked for something at lower amount. They showed a few at 450 rs of titan. When i was in process of choosing my watch was returned to me saying in fossil show room in indranagar i can go. I was shocked to see the pathetic despicable attitude of the staff of titan in telling customer either buy the most expensive strap or even the battery cell wont be changed. If this is the importance given to customer service i would prefer to not enter titan watch show rooms any more.

I went to ask for the refund of my diamond ring i had purchased from a tanishq outlet. I bought it for 24k and to my surprise the return value offered is 15k.. 9k was deducted in the name of making charges. Refund was also not immediate. They asked me to wait for 7 days. So what is the logic of buying expensive things from a store like tanishq. Its complete nonsense. I felt like a fool.

I have been an active customer of Titan products since 2011. Last year, i have bought two titan raga ladies watch.In that both sides of the one watch were became so dull and looks ugly when compared with other one.kindly replace me a new watch as soon as possible before I have planned to switch over to other brand. For your kind reference, attached the photo which shows the diffeence between the watches.

I has received SMS on 4.2.19 regarding auto refund of principle amount. On 6.2.19 I visited the Churchgate outlet and was informed that the cheque for refund is already processed and despatched.
I called the above showroom on 12.2.19 to inform that I have not received the cheque. I was told that the cheque is in process at BKC office and would take minimum 20 working days and Churchgate showroom has expressed their helplessness.
In view of inordinate delay, I request for immediate refund of the instalment as I
have some urgent expense to meet.

Hi,
I have purchased titan juxt pro(smart watch) watch worth Rs.22, 995 in 2017. From the day one i was unable to register the watch in my smart phone and when contacted customer support they acknowledged the fault and said it will take 6 months to repair as it is software related. After few months i have given my watch in mogappair west, chennai service center where the watch was sent to t.nagar, chennai service center for repair.

After 3 weeks and repeated calls to service center they said the watch needs to be sent to some centralized service location or i can avail a depreciation coupon for the watch which will be 50% of total value of the watch. Since there was no guarantee that the watch will function properly after repair i opted for depreciation coupon of worth Rs.11, 442.

I took the depreciation coupon to the titan showroom to purchase 2 watches. Now comes the real shocker. After choosing 2 watches work 6000 each and while billing the person says the coupon can be used to purchase a single watch and cannot be clubbed for more than one watch. How come a company can force a customer to buy a single watch for a single depreciation coupon which is nothing but the compensation given to the customer for the defective product provided by Titan. This clause was no where mentioned in the coupon.

I called the CUSTOMER CARE raised a complaint that either allow me to purchase 2 watches with the depreciation coupon or split the amount and provide 2 coupons. Note during the conversation the titan CUSTOMER CARE just said that juxt pro watches are receiving problems even after repairing.

Second time i called CUSTOMER CARE to check about my complaint status, to my surprise the complaint was recorded as "depreciation was not provided in customer name" even after i explained everything clearly to the CUSTOMER CARE executive. Again now i asked them to raise complaint with proper details.

Third time i called CUSTOMER CARE and checked about the complaint. Again the representative was unable to understand or complaint was incorrectly recorded. This person asked about the service center details and said he will contact the store manager and provide an update.

Till now there was no response Titan. Titan as well established brand is cheating its customers in this way.

Step 1: Customer buys watch worth 22k
Step 2: Watch is faulty one.
Step 3: Customer takes watch to service center. They lure customer to take depreciation coupon where the terms and conditions are not explained to customer.
Step 4: Customer tries to use the depreciation coupon in showroom for purchasing watches with the coupon.
Step 5: While billing customer was informed the coupon can be used for single watch. Customer buys a single watch work 12k
Step 6: Now this new watch develops problem
Step 7: Repeat from Step 3
End Result: Customer is an ###. Titan generates revenue by selling faulty products

I'm going to post this on all social networking sites to reveal the real face of Titan.

Thanks for your awesome service center, call center and coupons.

It is to inform you that dial of my titan watch is damaged due to rain water. I want to change it but i am sorry to say that no workshop located at patna, bihar is ready to change it. I had gone raja bazar, boring road, kankarbagh but they are doing rude behaviour. They are treating like servant. They are ordering to purchase new watch instead of change dialof watch.
I want to know sir only new purchase of watch is only option. Service is no important. Do the needful at the earliest
We are looking forward for your co-operation.

Please see that i had given my watch for services and to put dial on the right.. But after 6 or 7 day the the dial again came out of the place. And now watch is even not working. Sir pls seen to it. I have paid 1530 for this services.. Sir now i am in lucknow and cannot go immediately to that place and do anything. So pls see if it can be done in lucknow only.

Titan automatic - sapphire crystal no: 9350waa
I bought the watch during the year 2011. The strap of the watch got torn at the clip. I wanted to replace the same type of strap but it was not available at world of titan on marine drive road kochi. They advised me to get the watch serviced also. It was on 20/05/2015. They told me that is done at bangalore. After a while, i got back the watch after servicing. I noticed that they have changed the watchcase also for a reason not known to me. Due to unavailability of the strap of the original type i bought another one from them to replace the old. Recently i noticed moist forming inside the watch. I took it for servicing at the same place. After some days they told me the watch cannot be serviced or repaired. It is pertinent to inform that i don't use the watch in water or rain even though it is claimed to be water resistant. Please arrange to repair the watch or replace the one.

I have purchased titan watch on 05.04.17 whose details i have attached.

This watch is showing problem since beginning. 2 times it was repaired in the titan authorised showroom and further 2 times it has been sent to factory for repair.
Recently it was sent for 15 days to factory on 10.12.18, and after repair watch worked only for 5 days and again stopped. 3rd time it has already been sent to factory for repair via titan authorised dealer. Details are uploaded.

This watch has spent more time in repair and lying idle in cupboard than my wrist.

It is to be noted that watch is showing problems since beginning and it’s warranty is about to lapse. I request titan to replace this watch with new watch of same model before lapse of warranty.

Please respond at the earliest to keep my trust intact in titan brand.

On 29th jan i had bought one gold pendant along with gold chain from tanishq outlet hazaribag.

Within 10 days (7th feb) of purchase the pendant lock is detached from the chain.

When i went to the store to show the pendant. The sales representative guy argued with me that it is miss handling case and we will fix this but you have pay extra for this.

Now my question is why should i pay unnecessary extra charge for this even when i have nt used the product for 10 days

Thanks
Siddharth

Hi,

This is the 3rd time I am reminding you.

I have already sent mail twice to [protected]@titan.co.in. with the below issues. Still no response from any one. I have attached scan copy of all the warranty, picture, Model no, bar code etc.Check you mail

Model No: KC15102002; date of purchase; 01/10/2017;

I purchased Kenneth Cole watch on 01/10/2017. faced twice issue with wrong timings(some times the time
was incorrect; after correcting to correct time, the dial was not running). I gave twice to Titan
service center "World of Titan, Inorbit mall, Raheja Mindspace, Hyderabad". First time they gave me
immediately. 2nd time they took nearly 1 month to deliver the watch.

Now again I am facing the same issue. its not showing the correct time.
All the warranty details are attached above. Twice it failed to function properly after giving it to the
authorised service center.

Now what should I do? Give me a new watch or refund the amount back. I am planing to post this in Titan
social media & file a complaint in consumer court. Reply to me with valid answers.

Sir,
I have purchased a titan spectacle (Frame and lens - rx white titan) costing rs.2291.00 from m/s skupa international pvt ltd, vaishali, ghaziabad (Up) on 09/01/2019 vide invoice no. B6f0000803 and sales order no. Tgvh000863. The above bill/invoice along with photos of broken spectacle frame with different angle is attached to this complaint.
The spectacle frame got broken on 04.02.19, while cleaning the frame/lens with soft hand as usual. Such an instance has come to my notice at first time of the prestigious company like you - titan. I am a regular customer of titan products for the last more than 05 years and have purchased 4 to 5 spectacles before it, but never have any complaints. Now, this time the titan product i. E. Spectacle frame has got broken within a month time with no reasons, as such i can say that the material quality is not good.
Therefore, i want to have a solution from your end by replacing the spectacle frame with no cost being a regular customer from my nearest shop i. E. Titan eyeplus vikas marg, metro piller no.52, shop no.82 and 83, vijay block, ncr, vikas marg, delhi -110092 or to refund the amount me at the earliest.
Please confirm me by return mail at [protected]@gmail.com
Regards
Tanmay tripathi
Mob-[protected]