[Resolved] Tanishq — Gold chain defective returned Refund not processed

Gyaneshwar Gupta

from Noida, Uttar Pradesh

Address:

Ghaziabad, Uttar Pradesh, 201014

Ref- Refund request for defective product (Chain broken from middle) No.SMT/1117/22.01.2017 from Sagar & co. Tanishq Store Shipra Mall Indirapuram Ghaziabad 201014, (Form Copy attached)

Dear Sir please find attached the refund request voucher dated 21.01.2017 and read the highlighted potion where it is mentioned “cheque will be delivered within 10 days” while today it is 10.02.2017 already late by 10 days. Kindly find the reason and pay immediately.
Dr.Gyaneshwar Gupta
[protected]

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Mar 14, 2017

Complaint marked as Resolved

Titan Company customer support has been notified about the posted complaint.

Verified Support

Feb 11, 2017

Titan Company Customer Care's response Dear Gyaneshwar,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced and we are reaching out to you at your phone number & email address to make sure we resolve your complaint completely.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,

Steve