Titan Company Complaints & Reviews

Hi,

I'm writing this email with regards to a titan juxt I had purchased Feb 2016. I had issues with the watch from the day I had purchased I'm facing the following issues :
1. The process of pairing juxt with IPhone 5s is a complicated process.
2. The battery backup of watch is just 1.5 days, where as the company claims to be 5 days.
3. I had a issue with the hour hand of the watch, i.e the time was not displaying correctly. For eg if the time is 5PM, hour hand of the watch use to be somewhere in between 4 and 5. Which is raliclous as I brought a watch paying 18000 and it's shows me wrong time?. I gave watch for service at titan showroom and they kept the watch for 30 days. I got the the issue rectified and received the watch after 30 days, service centre claimed that they have replaced the dail with a new one.
4. After one day o[censored]se I realised the battery of the watch is draining faster than it use to be, I gave the watch again and this time again it took 30 days.
5. After a week o[censored]se age again the needle started showing wrong time, I'm totally fed up with the watch.

Now after all this I went to showroom and asked refund my money as Im not at satisfied with the watch and titan service. They gave a excuses that I need to take back the watch from where I purchased it, I had to take the watch to New Bel road, Bangalore. There they asked me receipt for all service I have done till now, when I checked with the service centre they said that it will be available in there system no need to show any reciept. Finally they took my watch and they have told me that I will get a call in 30 days. I would like for a refund as I don't want to use such useless watch. Until today I have not got any call nor my watch. Attached copy of my service bill.

I had called service centre couple of times but there was no proper response.
Can you please tell me how to get a solution to this issue.
I don't need a replacement I request to refund my money.

Kindly give a solution asap.

Thanks,
Kiran
[protected]
[protected]@gmail.com

I had to repair my titan Raga watch as the battery wasn't working. I went to a showroom in sector 18 Noida. They asked us whether we would like the ₹250 battery or ₹350 one. We said we would like the ₹350 one. After everything was done, they handed us the warranty card. We said we would like to have the receipt too. They started arguing that the warranty card is only the receipt and the price will not be mentioned as per...

I bought the titan ceramic watch for 10k just a month ago. Accidentally 1st clip of strap was broke as it fell from short distance. I asked the service center regarding the strap but they said I will have to change the whole strap costing half the price of that watch i.e. 5k, just for 1 clip. I request you to provide the clip for the ceramic strap as early as possible.

Bought analog watch with silicon strap.now the strap is toned.The strap is of poor quality.As a customer i was sure about the quality of TITAN products.That trust forced me to buy the product.But now i realise that it was a bad decision.As a customer i am so much dissapointed about this issue.It is stated that strap have no warranty.But why you are manufacturing straps with these type of poor quality materials?.It cost RS 3450.If the problem is not solved within less time i will file a suit in consumer protection council and i will also tell other customers about your false statements of quality.

I purchased a skinn spray (FM04PGC) MRP 1840 from world of titan hilite mall calicut . i used only 25% of spray after that the nobe of spray not working
i given the spray to showroom from where i bought
till 15 days i didnt got any reply from there side
i called them for details they r telling that they dont when will get the product
if they got product they will inform not giving correct information
after that i went to showroom and enquired the details on[protected].30 am sunday
they r telling that they didnt got product "u can do what ever u can " they dont have problem i[censored] done anything against them this is the reply from manager and staff (Manager Name is Shameer Ali)
this is the situation of a customer who bought a product from titan world Hilite mall calicut

World of titan Hilite Mall calicut phone[protected]

my side

i want my money back no need of product

I bought a Glass worth rs 6000(rs 3000 +rs 3000 for glass +frame) nearly 4 months ago. I was told it was scratch resistant but they don't give guarantee if someone get scratch on the Glass . Within a month or two of purchase I got scratches. When I went them they told me that they can't change the glass and it was my fault I got scratches.I want to know if it is scratch resistant then how did I got scratch so easily. I didn't rub it in any rough place.Scratch resistance means will not get scratch easily. They told I could not handle it. It's a daily wear able glass, but they want me to handle with care as a show piece. What does they mean if it is so delicate then why they said it is scratch resistant. I also have another glass from a normal company I didn't get scratches there. How could that glass be so good being less in price. I use both the glasses the same way.I got multiple small scratches as well in titan glasses. Very poor quality and it was not at all scratch resistant. Very poor quality of the frame too. Screw also gotten loose. I have seen this twice with titan glasses only.

Titan is not a good company nowadays. Just going by it's name and brand. Service bad and price high. Quality isn’t satisfactory as compared to its price. I have many friends who also have problem with titan. I would prefer you all not to buy things from titan eye plus. Worst spectacle shop ever seen in my life.

I have titan chronograph watch. It's key button is damaged. I gave my watch to titan care center in Bangalore at that time watch was running smoothly. Only key was not working, they told me that it's not available with them so it has to send to manufacturing unit itself. So I agreed. After 25 days that titan care person told me that watch cannot be repairable and it's key is not available now in manufacturing unit also.
He also told me that they will give me some coupon in exchange of my watch. But after two days he called me told that your Watch has come from service center without repair.
Thing is now Watch is not working. I am very disappointed with this type of service. Please do help me in fixing this problem. Do repair my Watch and give. I had paid Rs. 14999 for this watch. How can I trust titan you only tell me.
For 15000 there is no value. With in 3 years spares not available means what?

Ref- Refund request for defective product (Chain broken from middle) No.SMT/1117/22.01.2017 from Sagar & co. Tanishq Store Shipra Mall Indirapuram Ghaziabad 201014, (Form Copy attached)

Dear Sir please find attached the refund request voucher dated 21.01.2017 and read the highlighted potion where it is mentioned “cheque will be delivered within 10 days” while today it is 10.02.2017 already late by 10 days. Kindly...

This is with deep regret I am writing this.I have purchased fastrach wrist watch from Lulu cochin, dated as on 09.04.2015. From the first weeks itself its showing some complaints to the machine after that they will replace the machine. Now again it's showing some defects to the glasses and edges, it became rough and the glasses become crumpling without any hitting. The watch doesn't having a single scratches on it.I am attaching the watch pic and the bill details for your reference.Please solve this at earliest.

I hope Titan is better brand and i am using fastrack models for a quite long time . I have not so far experienced such sort of problem.I shall be grateful if you could rectify this problem at the earliest.

Note: email id [protected]@gmail.com

I am staying at adayar, chennai and on 08 feb 2017, i walked into titan showroom to change battery of my watch. I handed over the watch to the service team and i enquired about the charges, he said it would be around rs 55/-. I said ok to change the battery.. He changed the battery and to my utter shock handed over a bill for rs 175/-, which said... Battery rs 52.40/- and service charges 100/-... Now imagine... Battery for just 52 bugs and whoopingg rs 100 for service charges (Please see pic of the bill attached)... Its gross to take so high service charges just for replacing a battery..
I would further bring to your notice that local shops just charge the price of the battery and no amount towards replacement charges..!!! Next time i would never go to titan showroom... And rather get it done through a local guy..!! And i want my service charges back..!!

I went to Titan showroom on Sunday i.e on[protected] and selected a titan juxt smart watch and the salesperson told me that this is the last piece left at our outlet and the updated version i.e juxt pro is yet to come to stores but when the billing was done, I found scratches on it and told the salesperson.He told me that he will replace the glass and I agreed and went back home.But now I have found that juxt pro is available everywhere online and I don't want to buy the outdated version.I want my money back and the salesperson refuses to do so.plz help me out on this.It's my hard earned money.

I have a TITAN OBAKU watch of serial number 9299SBA.
I like the watch and the style very much. The leather strap needs to be replaced. When approached to the service centres of TITAN at Ernakulam / Cochin, they do not have it. They cannot make any any commitment whether it will be available from the watch maker.
It is very unfortunate that a watch manufactured by a reputed company of the stature of TITAN, costing
Rs 6000/- (Six thousand rupees) has to be thrown out after three years.
Could you please look into this and arrange to get a black strap. I am also willing to take a suitable Stainless steel, if available,

Regards
Sree Kumar S

Titan company has ditched me, their executives have humiliated me by disconnecting my phone calls. I had given my watch for servicing at Titan Authorized service center where they had given me 2-3 days lead time. However even after completion of 2 months they have never responded me back about watch repair status. While submitting my watch for repair they agreed that my watch is covered under warranty now they are refusing to this fact.

Hi,
I bought this watch couple of years back. at the time they said you have 5 year warranty for the mesh if it worn out you can change it. But now when i visited the service center they are saying there is not strap available for this model. is this the kind of answer you reply to a customer who has invested 6k on some watch for which there is no service thereafter

I purchased a Titan watch for Rs. 4, 000/- vide Bill No. 38833 dated[protected] from Bajaj Electronics and Appliances, Nehru Place, New Delhi. Now within years’ time the dial of the watch has become rusty and scratchy and due to that my four shirts cuffs have worn out. Kindly guide me as the watch is wearing two years warranty for manufacturing defects. Otherwise it is totally loss of money.

I was gifted a Titan Xylus watch on purchased on Oct 9, 2015 from titan watches showroom 199 linking road, Bandra Mumbai doc no[protected] for Rs 25000.
At that time the manager Jimmy indicated that the 1 year warranty was valid and I could contact the Kuala Lumpur service center as I am based in Malaysia.
In July 2016 the clasp of my strap broke and I went to the service center in KL . They did not have a Xylus clasp, so put a ingersoll rand clasp with the brand displaying. The apologized as they said they do not have all the parts for Titan.
In December 16 I came to Mumbai to replace the clasp for a Xylus one.
I was told that the warranty had expired and they could not replace it . I would have to pay Rs 3600 to replace the whole strap.
This is terrible customer service by a reputed brand titan/Tata that talk about being a global brand and can sell and service their products all over.
I want the clasp or whole strap replaced as I had the problem and went to a registered service center before warranty period.
My email is renzo.[protected]@gmail.com
I expect Titan to get back to immediately to remedy the defect

Hi,
Purchased Titan Raga watch and within 6 months faced issue wiyh lock it was loosened, got it proper at Titan service centre. Later again after 3 months faced same issue went to get it repair. The centre took and while fixing lock broke by repairer. And centre asked me to pay lock changing amount. I argued for paying, people were very rude they almost shouted at me. I asked receptionist for complaint register she asked another sales girl went inside n came out n replied Sorry madam we dont have complain register. I was shocked such big Titan Chain don't have complain register!!!
Later I called on toll free number n again person listened me n at last denied me giving complaint number. As per him Titan Customer Service dont generate any "Customer Complain Number"!!! Wow I dont believe Tata group does this... Even I am working as an employee in one of Tata groups. This is not "Tata Ethics"...

I had purchased diamond ear rings from your M.I.Road, Jaipur store. At the time of purchase it was assured that If theses will exchanged at any time, it may exchanged with other items and the value will deducted by 5%. Now after approx two-three years I want to exchange and go to store, I was shocked that value of these items is only 13000/- against value of 23000/-.

I have purchased titan octane watch from Gujarat VADODARA, it is just 2 months past and I am facing lots of problems(It is getting stops sometimes) in watch. I have complaint 4 5 times at Vadodara Central mall for the same but they gave me watch back by saying they have changed whole machine. But still I am facing the same problem. Now I am in Abudhabi so I cant go there and complaint it again. So kindly guide me and do needful as soon as possible.

Watch under warranty- could neither be repaired nor be replaced by the company. Company now refusing to refund money. Says it will only allow me to make equivalent purchases from a select range of watches in their store with series of conditions.
Mail to help desk of the company not reverted since 27/12/16 despite repeated reminders to their cusgome care executives and despite the company assuring revert within 48 hrs.
No return of watch, no refund of money, no exchnge. Pure hatassment is wat titan has given me.