[Resolved]  Tanishq — golden harvest scheme payment debited from account but not reflecting in app

Address:

Chennai, Tamil Nadu, 600100

When i was paying my 6th installment through the tanishq golden harvest app, i opted for google pay option. The page got redirected to my google pay app and the payment was processed and it was debited from my account and was credited to "billdeskpg. [protected]@icici". Whereas, i did not get the confirmation message from tanishq for the payment which i usually get after the transaction. When i checked in the app, it was still asking for the payment. My installment date is on 7th of every month, i paid the installment on dec 1st, 2018.

When i called tanishq customer care, the person was unable to help me at that point of time, he gave me a customer care email id and asked me to drop an email to that for assistance. I did drop an email and did not get any response since last 4 days.

Please help me get the money back or just reflect in the app (Rs 3000) and also if i miss this installment there is no purpose of opting this scheme as, if i miss the installment they will cancel the benefit of this scheme.

I am attaching all the screenshots of the payment that was done by me.

Email which i sent to tanishq is as below
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Hariharan devaraj sat, dec 1, 2018 at 11:43 am
To: [protected]@titan.co.in
Hi team,

Please find the screenshots attached and process my payment without any issues.

Thanks and regards,
D. Hariharan

4 attachments
Google pay1. Png
140k
Phone message confirmation. Png
31k
Tanishq app screenshot. Png
190k
Google pay2. Png
140k
Hariharan devaraj sat, dec 1, 2018 at 11:48 am
To: [protected]@titan.co.in
Hi team,

With continuation to the email my tanishq account number is[protected].

Regards,
D. Hariharan
[quoted text hidden]
Hariharan devaraj wed, dec 5, 2018 at 7:20 pm
To: tanishq care
Hi team,

Kindly provide an update on the issue.

Thanks and regards,
D. Hariharan