[Resolved]  Tanishq — High making charges

Tanishq includes high making charges for every purchase on any gold jewellery whether its machine made or hand work

1. Are there any norms/regulations/guidelines for imposing making charges on gold jewellery?

2. Why there is so much variation in making charges? It varies from 12% to 35%

3. What is the basis for imposing variant making charges?

4. I am really clueless & not very happy with the way tanishq imposes high making charges on some jewellery and low making charges on other that too without any solid ground?

5. Why making charges are not regulated by some rules like hand work/machine work?

6. I feel customers are being cheated with such high making charges?

Customer Details
Date: 21/05/2017
Encircle id[protected]
Product description: 511018DIQAB00 Drop Earring
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Jun 22, 2017
Complaint marked as Resolved 
Titan Company customer support has been notified about the posted complaint.
Verified Support
May 22, 2017
Titan Company Customer Care's response
Dear Vandana,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always

strive to make things right for our customers. We apologize for any difficulty you have faced and

we are reaching out to you at your phone number & email address to make sure we resolve

your complaint completely.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go

the extra mile to ensure our customers are happy. In case you wish to talk with our Care team,

please call on[protected].

Sincerely,

Steve
 
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