I am a customer of tanishq, bought several tanishq products in the past. So I went there for submitting my monthly installment and requested them to resize my ring which is not a tanishq product. Despite my persistent request, they were adamant not to resize my ring. I couldn't understand what type of customer loyalty is this that I am going there every month to deposit my installation and instead they can't agree to my simple request of resizing the ring.
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Jan 11, 2017
Complaint marked as Resolved
Titan Company customer support has been notified about the posted complaint.
Verified Support
Dec 11, 2016
Titan Company Customer Care's response Dear Ritika,
Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].
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