Tata AIA Life — Policy status set to elapsed, though on time payment is done

Hello,
Extremely disappointed with TATA AIA Life Insurance.
My experience has been nothing short of frustrating. The customer service is almost impossible to reach — long wait times, clueless representatives, and zero follow-up. I faced repeated delays in policy processing, and nobody seems accountable.
The app and website are confusing and buggy, making it harder to track policy status or raise queries. Even basic requests like a policy document or premium update took multiple follow-ups and weeks of waiting.
I expected a trusted name like TATA to provide better service, but this feels like a completely mismanaged operation.

I have made the payment online so far and recently I have changed the Resident status to NRI, due to which the payment mode is chnaged to Foreign currency remittance. even after paying the payment term via SWIFT transfer the policy status is set to elapsed. I was also paying the 25 years pament in 10 years, even this amount is not reflected now.