[Resolved]  Tata AIG General Insurance Company Limited — Not received claim even after 4 months

Address:

Ghaziabad, Uttar Pradesh

This is with reference to the claim number[protected] for which we have not received our money from last 4 months. we are continuously following up with them from last 4 months and customer care people are telling us that it is in process and we will get it soon. Now as we have no more patience so we have started writing mails and received first reply from Upasana Pandey stating that claim representative contact you at the earliest. Today received an e-mail from Vikas Bhardwaj[protected] stating: We are in the due course of processing your claim .As per surveyor the claim report was held up due to the below mentioned reasons. He tried contacting yourself on the number given in claim form but the number was unresponsive. Also from yesterday onwards after receipt of your mail we are trying to contact you on the numbers given in your mail but still there is no response. You are requested to submit us with following documents at the earliest so that claim could be processed: 1) Reasons for delay of one month in claim intimation. Date of accident is 17 May 2014 whereas claim registered with us on 18 June 2014. 2) Details of injury to Driver/Occupants/Third Party. 3) Details of police FIR. My reply was: First of all I am really surprised to see that after 4 months you people are awake to ask documents. All the necessary documents were already furnished which now I am not going to give and if any document was incomplete, why we were being told by customer care people that things r in process..we will get the claim soon. Why it was not communicated to us that it is on hold??? Moreover you people tried contacting us which is the biggest lie.we are educated and want you to educate yourself about the missed call alert service which is activated on both the.numbers given...neither calls nor miss call alerts received.. I am not going to give any damn document now and really dont want you people to send such useless mails... PLEASE HELP US AS WE ARE STUCK WITH THESE PEOPLE FOR OUR 1.5 LAC RUPEES