[Resolved]  Tata AIG Insurance — CAR ACCIDENT CLAIM REFUSED

Address:

Chandigarh, Chandigarh

My wife Sunita Bansal purchased a new Verna CRD SX 1.6 BSIV SLEEK SILVER car bearing chasis number 162877, Engine number 346445 bearing registration number HR03R 3950, date of purchase 16/06/2014, from M/s Ultimate Automoblie Private Limited, Plot No. 154-155, Industrial Area, Phase 1, Chandigarh. At the time of purchase of the car the company officials insisted us to go for car insurance from TATA AIG as we were not interested in this company insurance but they insisted us to go for TATA AIG bumper to bumper insurance policy and they told us at that time that we will have to not even a single penny in case of any accident, as the insurance policy is bumper to bumper. I feel that the company/Agency owner might be an agent of the TATA AIG also. That insurance of our Verna car was done by the company officials in the agency premises and cover note number 12852888 of TATA AIG was given to us and we were assured by these people that the insurance claim is cashless and you will have to pay nothing. In the first week of October, the car met with a minor accident, in which the side mirror was broken, bumper of the car was also slightly damaged, even the left tyre of the vehicle was also got damaged along with minor more damages to the car. When we went to the Ultimate Automobiles Private Limited they told us that the repair of the car will be done and there is nothing to worry. But after two days I received a call from some surveyor of the company, who asked me un-necessary questions which frustrated me. And he told me that he will not pass the claim of the right side mirror, tyre, other damages. Later on the company officials told us on telephone that the surveyor has passed the claim of front bumper only, against which I had to pay them 2000/- rupees in cash inspite of bumper to bumper insurance. Sir, this is totally injustice on the part of insurance company M/s TATA AIG and the car dealer M/s Ultimate Automobile private limited. At the time of purchase of the car M/s Ultimate Automobiles Private Limited has made false promises regarding their service and claim from the insurance company but did nothing in our favour. you are requested to look into the matter and do justice with us. Thanking you Yours Faithfully Jagdish Bansal R/o H.No. 555-A, Sector 2 Panchkula.