[Resolved]  Tata AIG Insurance — Insurance claim (of policy no[protected] for car accident bumper damage rejected

Address:

122018

On 17th july'16, my car honda brio (car number-pb03aa4433) met with an accident when all of sudden a dog came running in front of the car resulting the damage of front bumper & ac near jhajhar at 3 pm. post that the car got stuck with the standing loaded rickshaw on roadside, leading to two holes on both sides of the front bumper. the bumper got severely damaged and can’t be repaired. henceforth, the bumper needs to be replaced.
However, reporting of stucking with the rickshaw was missed while mentioning the accident detail in the claim form by honda representative who's handling the claim. also, would like to bring to the notice that on 12th july'16 i have got my regular due service of my car from harmony honda, panchkula and also made the payment of rs 10, 000 as service charge (other repair charges) which clearly can stats the report of perfect front bumper of my car.
Also, i have been taking zero debt i. e. bumper to bumper tata aig auto insurance from past 2 years and there's no claim as of now. after submitting the car for the claim, i have been informed by the honda representative mr. shubham jain over the phone that the surveyor has not approved the cost of front bumper in the claim wherein the paint of the bumper has been approved.

I have never claimed for general scratches or small damages on the bumper in the past 2 years. this time i have met with an accident that's why applied for claim. at my level, i tried speaking to mr. naresh (the surveyor of the company) to appraise my case but he dint take my calls. the last resort was to write to the grievance cell, hence mailing you the complaint.

Looking forward for early addressal of my complaint. would really appreciate and expect that you will provide the best of customer service.

In case my claim will not be settled i will take up the case to consumer court to get justice.