Tata AIG Motor Insurance — Original policy not received even after renewal of 8 months.

Address:

Thane, Maharashtra

First I lodged complaint about non receipt of the policy in 18.05.2013, followed by a call on 08.06.2013. Subsequent calls on 12.07.2013 no. 1875294 attended by Ms. Upasana, followed on 12.08.2013 attended by Mr. Ashish No. 1964664, that was followed by call no. 61283850 attended by Suraj Singh and last one on 04.09.2013 under call no. 2032780 attended by Ms. Nilam and them by Francis Fernandese. All promised me of receiving policy at my door steps within 7 days as you have trained them to say so like puppets without any action. One of your staff, mentioned name, called on 08.06.2013 and said that the policy sent to my address returned with remarks 'no such person'. I am very much surprised at the address recorded in you no. of endorsement you sent to me for last 30 months. I have received my Pass post and many very important documents at the same address and how come your policy is not delivered, whereas your 12 endorsements sent on the following dates were delivered to me. Your staff whoever I contacted give false statements, very unfortunate. The endorsement letters as said above signed by Mr. Atri Chakraborty received are listed here below. 1. Endorsement letter dated 18.05.2013 2. Endorsement letter dated 12.06.2013 - 5 letters received at my end. 3. Endorsement letter dated 28.08.2013 - 6 letters received at my end. These multiple letters clear evidences that Mr. Atri is simply signing the letters without looking at it or understanding the complaints or not interested in customers grievances is the reason I requested you to take action against this person. On complaint 2032780 on 04, 09.2013 your company sent me the soft copy of the insurance policy. I was shocked to see the address recorded on the policy!!! It was mentioned as "B 12 Fie Patpar Ganj Industrial Area DELHI, 110092" I never resided in this area during my life time. How come you have recorded this address in the policy what authority you had to record this address? Please answer. Send me the original policy urgently or else I am forced to take legal action, referring to IRDA