Tata Cliq — poor service

Address:

140603

Dear tatacliq,

This mail is to inform you that i'm very disturbed by the service of tatacliq.
I'm trying to purchase a toaster but it seems like infinite loop to me.
I must say that the service, responce time, quality check, delivery update, refund time of tatacliq is pathetic.

Initialy i ordered a philips toaster order number[protected] on 4th may 2019 got the defective product delivered on 14th may and refund initiated on 17th may.
13 days wasted also my money was blocked. (Showcase of a very poor service)
P. S tatacliq cash refund recieved after another week. (Poor show again)

Now i wanted to give 1 more shot and i did a mistake again by ordering philips toaster on 25th may 2019. After so many calls to the customer care product was delivered on 04th june 2019 (After 9 days)
But tatacliq never fails to surprise me and delivered the wrong product (Images attached). I ordered model number philips hd 2584/60 and recieved philips hd 2583/90.
Now i have to wait another 24-48 hr to get the delivery status update then i will initiate the return request and will recieve the refund in another weeks time.
I suffered more than 1 month of harrasment plus money blockage by trusting tatacliq.
Amazon and flipkart are far more better than tatacliq.
P. S - will never trust tatacliq again.

Regards
Nishant jain