[Resolved]  Tata Croma — Customer care not responding regarding faulty electronic

Address:New Delhi, Delhi

On 19th of April, '14 I brought a Symphony HiCool Smart i and after working fine for a bout a week, oits water pump stopped working. Called the Croma customer care the very same day, and got a complaint number regarding it. And from then onwards its same routine - calling them and getting fake promise of them that the mechanic would arrive soon at doorstep to fix the faulty device. And thats it. Its still the same so far.
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Aug 14, 2020
Complaint marked as Resolved 
Croma customer support has been notified about the posted complaint.
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Dear Customer,

Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.

We would like to get in touch with you. Request you to share with us your contact details (phone number or registered e-mail id) to allow us to get back to you.

Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.

Sincerely,

Team Croma
Today, the mechanic arrived and fixed the cooler.
So, I guess it ends over here. But wont hide the fact that I had a really bitter experience regarding the prompt of service.

[protected]@gmail.com
[protected]
Dear Customer,

Trust your complaint with Croma has been resolved.

For any further queries or feedback, do feel free to call us on[protected] or e-mail us at [protected]@cromaretail.com

Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.

Sincerely,

Team Croma

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