[Resolved]  Tata Docomo — Fake Promise

Dear Mr.Vivek,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

What is Status now is this activated?

Today i got sms in my mobile.Hi!Your complaint:[protected] has exceeded the closure timelines. we are working on it & shall close within 2 days.sorry for the inconvience.

Is this your service? i have lost the hope on your side better refund my money.

Regards.
vivek.s

Welcome to Tata DOCOMO Chat. Please wait while representative is identified...Your chat session has been assigned to Tata DOCOMO representative.
{Rahul}Hi vivek . You are on line with Rahul . How may I assist you?
{vivek}My photon number is:[protected]
{Rahul}Okay
{vivek}check the details of device
{vivek}whether activated or not
{Rahul}Sure
{Rahul}As checked here the account is fully active.
{Rahul}Your current bill plan is [protected]@1200 unlimited Plan
{vivek}ya
{Rahul}Your speed is reduced as your free data usage is over.
{vivek}i have raised upgrade request
{vivek}i got device on 21/06/2014
{Rahul}Okay
{vivek}but till my device not working
{vivek}already i have raised complaint number is[protected]
{vivek}Hi! Your Service Request NUMBER[protected] for your Photon number [protected] is resolved. Thank You FOR choosing Tata DOCOMO Photon. AFTER ALL, life IS beautiful AND one should have TIME TO enjoy it. So make the most OF your TIME WITH Tata DOCOMO Photon. Thanks & Regards Team Customer Care
{Rahul}Yes, the request is raised on 24-JUN-2014
{vivek}yesterday i got this mail from docomo what is resolved?
{Rahul}The request is under process.
{Rahul}on wait for 24 hours.
{Rahul}Please wait for 24 hours.
{vivek}past 3 days user system saying 24 hours
{vivek}3 days is equal t0 72 hours
{vivek} now again 24 hours?
{Rahul}I do understand your concern sir.
{vivek}Dear Mr. / Ms. VIVEK, Greetings from Tata Docomo!This is with reference to your number [protected].We would like to inform you that your request vide reference number[protected], has been closed on 25-JUN-14 .For any assistance please feel free to call us on us on[protected]Toll free).We shall be glad to be of assistance.Thanks and Regards, Team TATA DOCOMO.
{Rahul}Your issue is escalated.
{vivek}just now i got is mail what is this?
{vivek}i dont remember this complaint number
{vivek}Hi!We have changed the Bill Plan for your TATA Photon no.[protected]with effect from[protected]. as per your request no[protected]Thank You, TATA DOCOMO Photon team
{vivek}and this one
{vivek}what plan you have changed?
{Rahul}I request you to kindly stay on line while I retrieve this information for you, this may take about a minute.
{vivek}ok
{Rahul}Thank you for your patience vivek.
{vivek}ok
{Rahul}As checked here your bill plan has not changed.
{Rahul}Please ignore the message.
{vivek}what is going on?
{Rahul}Your current plan is [protected]@1200 unlimited Plan
{Rahul}There is no bill plan changed on your account.
{vivek}what out device what is use of hear my current plan status?
{vivek}so tata customer care dont know the client issue and status right?
{Rahul}Sir your bill plan is not changed.
{vivek}why your are sending use less mail to my id?
{vivek}As per TAT my issue is resolved?
{Rahul}I'm so sorry that this happened
{Rahul}But please ignore the message.
{Rahul}your bill plan has not changed.
{Rahul}Your up gradation issue has been escalated.
{Rahul}Please wait for 24 working hours.
{vivek}so activation is different ?
{vivek}what is your activation TAT?
{vivek}look how many 24 hours? this is my third 24 hours
{vivek}any one there?
{Rahul}Sir for up gradation the time required is
{Rahul}72hours.
{vivek}i got device on sat day 4 days left
{vivek}you know before upgrade my device i have asked the tat in your customer executive he said it will take only half hour after only i have accept to get device
{vivek}i have replaced device in saidapet tata show room
{Rahul}As per the process up gradation takes 72 hours sir.
{vivek}ok 72 hours is over or not?
{vivek}as per your rule when it will over tell me
{Rahul}As sunday is non working.
{vivek}ok
{Rahul}The issue is not resolved.
{vivek}i am asking 72 working when it will ?tell the date and time?
{vivek}so your customer care executive can give false information?
{Rahul}Please wait till 24 working hours.
{Rahul}Your issue will be resolved.
{vivek}look Mr.Rahul please replay to question
{Rahul}26/06/14 is the date your resolution will be.
{vivek}now i have 4 days pending work because of your service
{Rahul}I do understand your concern sir.
{Rahul}I'm so sorry for that inconvenience.
{vivek}ok i will post this chat in consumer complaint i will wait upto 26/06/2014 as per your statement.
{vivek}thank you

Today i have chat with chat customer support and he said 26/06/2014 and same time it will be resolved let see.

Dear Tata,

Below i have added the attachment regarding details of chatting with your customer support team and don't send unless mail to my mail id.
Hi!
We have changed the Bill Plan for your TATA Photon no.[protected]with effect from[protected].
as per your request no[protected]


Thank You,
TATA DOCOMO Photon team
i got this my mail but while i am asking to your executive this is wrongly sent mail please avoid that. is this your service? and lot of things is there your service related please refer the chat history i have added here the same.

So finally wasted my time, Money, work.this is the finally result.

Still no replay ?

Finally activated but there is no intimation from Tata Docomo..but there is no issue in network but because of poor service they are losing business.