Tata Docomo — False Billing and cheating

Address:

Coimbatore, Tamil Nadu

My Tata photon number is [protected] and bill plan is 1800 mins/month. As I know that I am going to consume more than 1800 mins, I checked with tata photon showroom people (Saibaba colony, Coimbatore) regarding the procedure to use the data more than my current plan. They told me to refill the pack by adding booster pack. I called customer care to activate the 5GB booster pack and they activated too. I have the activation confirmation mail from them. But whenever I checked the net usage it was beyond 1800 mins, immediately I called customer care (more than 3 times), they told it will be reflected only in the bill cycle you can continue with the service, finally the amount will be reduced from the bill. But now my bill is around 5100 rs and I called them to check the reason and they told that re-fill booster pack is not applicable for my plan. They should have told this reason earlier so I wouldn't have used the data post 1800 mins. This is totally a cheating from tata photon people. They also admitted their mistake but they are forcing me to pay the bill. I told them i cant pay the entire amount instead I can pay the plan amount ( Rs 590) + 5GB booster pack (Rs 500) + Service tax. I also told them that I can pay max of 2000 rs. But they are threatening me to pay the full amount. I questioned them, As it is not my mistake then why should I pay? they didn't answer my question. I dropped my complaint to [protected]@tatadocomo.com but no resolution and no hope Below are the reference for the complaints that have sent to [protected]@tatadocomo.com Complaint#: M23322915 Ref#:[protected] Please help me to get resolution for this issue. Below is the mail conversations with Tata Photon: [protected]@tatadocomo.com To [protected]@yahoo.co.in Jun 25 Dear Mr. Manoj, We refer to your email dated 24-JUN-2015 regarding billing concern for your Photon number [protected]. We sincerely apologize for the inconvenience caused to you. As per our telephonic conversation on [protected], please be informed that we have registered your complaint related to billing concern with reference number[protected]. The same will be updated within 29-JUN-2015. We thank you for your patience. If there� anything else that you want to share with us, we are all ears. Warm Regards, Divyavani Medidi, Photon Care Team Tata Docomo Photon To Pay online go to https://www.billdesk.com/pgmerc/tatadocomo/DOCOMODetails.htm To download Photon dialer, troubleshooting guide, Brand Stores, latest bill plans & recharges, visit www.tatadocomo.com�| Reach 24/7 Photon Customer Support at[protected]toll-free) For Postpay Bill payment for your Photon is now more easy. Pay online through your Smart Phone by clicking on m.tatadocomo.com For Prepay Now Recharge your Photon online through your Smart Phone easily. Just click m.tatadocomo.com Registered Office : Tata Teleservices Limited, Jeevan Bharati, Tower 1, 10th Floor, Tower 1, Jewan Bharathi, 124 Connaught Circus, New Delhi 110001. CIN- U74899DL1995PLC066685 Visit our Website at www.tatadocomo.com Email us at [protected]@tatadocomo.com * For Postpaid and Prepaid - 121 from Tata connection. * For Photon Tata Docomo[protected]toll free) * We are also accessible from non Tata mobile phones on[protected]. Toll free from TATA Mobile phones only. -----Original Message----- From: [protected]@yahoo.co.in Sent:[protected]:48:17.0 To : "[protected]@tatadocomo.com" Cc: null Subject: False Billing~~M23322748 [Note: Please don't change the subject for internal tracking purpose and immediate action. _____________________________ Hi, My bill plan is 1800 mins/month. As I know that I am going to consume more than that, I have refilled the pack for 5 GB to continue with the data by not exceeding the original limit. But whenever I check the net usage it was beyond 1800 mins, immediately I called customer care (more than 3 times), they told it will be reflected only in the bill cycle you can continue with the service. But now my bill is around 5100 rs and now the customer care people stating that re-fill is not applicable to your plan. Its fully a cheating from Tata Photon. I can continue the service unless/until my bill is reduced to around Rs. 1200 i.e. (590 (original) + 400 (Refilled) + service tax). If not, I am not going to pay the bill and close the connection.I have the proof for whatever I have discussed with you people and know how to face the consequences. Thanks, Manoj S