Tata Docomo — Incorrect billing charges even after disconnection request

Address:

Nashik, Maharashtra

Incorrect billing charges even after disconnection request Dear Sir/Madam, I'm writing the complaint only after lot of interaction with customer care and email to Mr. Elango and still waiting for the resolution. I had Tata broadband landline internet # [protected] with Acc no[protected]. One day I called customer care to check if there is any better plan for me to reduce the monthly charges and customer care changed my plan from 1 Mbps FUP Plan (549 Rental) to 99 Rental plan. My account got disabled so I called customer service and they enabled it again. After few days it again got disabled and then I realized the problem of plan change. That time I came to know that my unpaid dues for the month are around 1, 500 Rs. I immediately asked the customer care to change the plan with Plan change request Number[protected]. Meanwhile I was out of town for a week and when I came back again internet was down with unpaid dues of around 3, 000. Now I had no option but to disconnect the connection and pay the dues as unpaid dues were going beyond the limit. I asked customer care to disconnect with Disconnection request Number[protected]. After few days I got the bill of more than 5, 000 and I’m totally shocked. Since then I’m following with customer care to resolve the matter and pay fair dues. For so many months I paid 700 Rs for more internet usage and now I have this 5000 Rs bill. Being senior citizen, it’s difficult for me to pay such incorrect bill for internet. Please correct the bill as it should be 1, 500 Rs only when I called to change the plan. Thanks, R.R.Wani