Tata Docomo — network related issues. many complaints raised with customer service and appellate authorities over email but issue is not yet resolved

DINESH AILANI

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra

In the month of Jan 18 we received message on Tata CDMA numbers that Tata is going to close all CDMA services so please port numbers to Tata Docomo GSM or other service provider. We port our 2 numbers [protected] and [protected] to Tata Docomo and till date we are facing network issues. This was highlighted to customer service and Appellete authorities, so many mails exchanged but now the customer service and Appellete authorities have stopped reverting to emails.
The docket number for reference are PE[protected] and PE[protected]. Please look into this as such kind of service is never expected from Tata.

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Tata DoCoMo customer support has been notified about the posted complaint.

Mar 13, 2018

Updated by DINESH AILANI Received below mail from Appellete authorities suggesting me to follow the procedure which even a child is aware of. I don't know what value addition they are doing by working in Tata Docomo. They just send basic troubleshooting procedure and close the open complaints without confirming from customer. I am highly disappointed with the resolution provided. TRAI should need to take strong action against TATA Docomo.

Dear Mr. Ailani,

Greetings from TATA Teleservices Ltd !

Thank you for writing to us at Tata.

With reference to your email regarding Network related concern for your TATA mobile numbers [protected] and [protected].

At the outset, please accept our sincere gratitude for the time taken and effort made by you in sharing your concern.

We regret the inconvenience caused to you.

We would like to confirm that we have checked your concern and as per feedback received from our technical team, the 2G and 3G sites serving your location, though situated at a little distance, are working fine. No issue is observed.

Please be informed that now TATA has merged with Airtel and you are requested to select Airtel network on your mobile phone. These are few initial concerns observed and you should experience better performance in the coming days.

Moreover we would like to inform you that kindly go to the network setting and select network manually and select Airtel network. If you are still not able to latch on Airtel network kindly switch off your handset and reinsert your SIM card and try to search network and use internet.

Further, we wish to inform you that, your appeal unique docket nos. PE[protected] and PE[protected] ; stands closed.

We appreciate your patience and look forward for your continued support to help us in our effort to provide you the best of our services.

Warm Regards,
Jacqueline Batra

Jul 28, 2018

Updated by DINESH AILANI Have ported the my number from Tata Docomo to Reliance JIO.