Tata Docomo — Slow 3g internet speed and signal problem at modinagar ghaziabad up.201204

Address:	Ghaziabad, Uttar Pradesh, 201204
Website:	TATADOCOMO

Dear Sir/Madam

I bought the mobile no of tatadocomo last year 2014.since then I m facing problem of signal and internet speed problem. again again I complain but company unable to resolve the issue and at the last of reply they said that they are doing to expend the breandwith.so on. my conversation with DoCoMo company and appeatite I have posted.
kindly suggest or take nessary step agains the company.


Dear Mr. Bhanu,


Greetings from TATA DOCOMO.

This is with reference to your email dated 22nd Dec 2015 related to your Tata Docomo Number [protected] regarding network issue.

At the outset, please accept our sincere gratitude for the time taken and effort made by you, in sharing your concerns.

In continuation to your telephonic conversation held with our representative, We wish to inform you that, your appeal has been accepted and your unique docket no. is[protected] and is expected to be resolved by 28th Jan 2016.

Please note that this is the maximum time limit for resolution as per TRAI and we will put our best foot forward to resolve the issue to your satisfaction in the least possible time.

We appreciate your cooperation.


Warm Regards,

Abbas Naqvi

Appellate Authority Secretary

Uttar Pradesh West Appellate Desk

TATA DOCOMO


Our working timings are Monday to Friday – 9:30 am to 6:00 pm.


Circle Office: 501, Mangal Pandey Nagar, Meerut -UP-250004

Fax No.:[protected]

Email ID: Appellate.[protected]@tatadocomo.com

Website: www.tatadocomo.com


Phone No.: For Postpaid and Prepaid – 121 from TATA DOCOMO number

From Non TATA Mobile Phones –[protected]

For PHOTON customer –[protected]toll – free)


Registered Office Address: Tata Teleservices Limited, Jeevan Bharati, Tower 1, 10th Floor, Tower 1,

Jewan Bharati, 124 Connaught Circus, New Delhi 110001.

CIN No.: U74899DL1995PLC066685


From: kumarbhanu246 [mailto:[protected]@gmail.com]
Sent: 22 December 2015 18:21
To: Appellate UPW GSM
Subject: Internet connection and connection problem


To


Navneet Kumar ([protected]@gmail.com)


CcBcc


[protected] Forwarded message[protected]
From: Appellate UPW GSM
Date: Wed, Dec 23, 2015 at 11:23 AM
Subject: RE: Internet connection and connection problem
To: kumarbhanu246


Dear Mr. Bhanu,


Greetings from TATA DOCOMO.

This is with reference to your email dated 22nd Dec 2015 related to your Tata Docomo Number [protected] regarding network issue.

At the outset, please accept our sincere gratitude for the time taken and effort made by you, in sharing your concerns.

In continuation to your telephonic conversation held with our representative, We wish to inform you that, your appeal has been accepted and your unique docket no. is[protected] and is expected to be resolved by 28th Jan 2016.

Please note that this is the maximum time limit for resolution as per TRAI and we will put our best foot forward to resolve the issue to your satisfaction in the least possible time.

We appreciate your cooperation.


Warm Regards,

Abbas Naqvi

Appellate Authority Secretary

Uttar Pradesh West Appellate Desk

TATA DOCOMO


Our working timings are Monday to Friday – 9:30 am to 6:00 pm.


Circle Office: 501, Mangal Pandey Nagar, Meerut -UP-250004

Fax No.:[protected]

Email ID: Appellate.[protected]@tatadocomo.com

Website: www.tatadocomo.com


Phone No.: For Postpaid and Prepaid – 121 from TATA DOCOMO number

From Non TATA Mobile Phones –[protected]

For PHOTON customer –[protected]toll – free)


Registered Office Address: Tata Teleservices Limited, Jeevan Bharati, Tower 1, 10th Floor, Tower 1,

Jewan Bharati, 124 Connaught Circus, New Delhi 110001.

CIN No.: U74899DL1995PLC066685


From: kumarbhanu246 [mailto:[protected]@gmail.com]
Sent: 22 December 2015 18:21
To: Appellate UPW GSM
Subject: Internet connection and connection problem


Dear sir


I kumar bhanu having mobile no of tatadocomo co. Is [protected]. This mobile no is taken few months ago and I m facing connection problem, Internet connection not working .no of times complaints but problem not resolve.


Kindly do the needfull and reverse my all amt which I have paid to company.


Regards


Kumar bhanu


[protected]


Sent from Samsung Mobile


Send


Saved


Appellate UPW GSM


12:14 PM (8 hours ago)


to me


Dear Mr. Bhanu,


Greetings from TATA DOCOMO.

This is with reference to your email dated 22nd Dec 2015 related to your Tata Docomo Number [protected] regarding network issue.

At the outset, please accept our sincere gratitude for the time taken and effort made by you, in sharing your concerns.

In continuation to your telephonic conversation held with our representative, we would like to inform that the area you have referred to is a highly congested area (high number o[censored]sers using internet service at the same time).The improvement in speed may only happen if the congestion on the sites goes down, which cannot be predicted at this given point in time. At present what coverage you are getting is the maximum coverage we can offer as of now.

We do understand and regret the fact, that you have not had a favorable experience with the said product. Kindly note our technical team is constantly working towards the network augmentation and up gradation of all cell sites across the city to enhance better network for our customers. While this activity is being carried out, we are also planning for installation of new cell site at your nearby location which will further optimize the coverage and give better network.

With this note we are closing your complaint number[protected].

Any unintentional inconvenience caused to you is deeply regretted and we appreciate your patience and extended cooperation for the same.

Now you can also download My Tata Docomo Mobile App and explore the world of possibilities on your mobile.

Steps to Download the App:

Ø Go to Google Play Store/iTunes App Store

Ø Download My Tata Docomo App

Ø Register your Mobile No.

And explore the world of possibilities with the following benefits:

My Profile: You can check your account details.

Bill Management: You can make bill payment

Recharge Management : You can check Balance and Validity and also can recharge your mobile number.

Products Voice DATA SMS VAS ISD and Service Support Register your Request and lot more.

We are open to hear/ address any other feedback/concerns from you.

Assuring you of our best services at all times.


Warm Regards,

Abbas Naqvi

Appellate Authority Secretary

Uttar Pradesh West Appellate Desk

TATA DOCOMO


Our working timings are Monday to Friday – 9:30 am to 6:00 pm.


Circle Office: 501, Mangal Pandey Nagar, Meerut -UP-250004

Fax No.:[protected]

Email ID: Appellate.[protected]@tatadocomo.com

Website: www.tatadocomo.com


Phone No.: For Postpaid and Prepaid – 121 from TATA DOCOMO number

From Non TATA Mobile Phones –[protected]

For PHOTON customer –[protected]toll – free)


Registered Office Address: Tata Teleservices Limited, Jeevan Bharati, Tower 1, 10th Floor, Tower 1,

Jewan Bharati, 124 Connaught Circus, New Delhi 110001.

CIN No.: U74899DL1995PLC066685


From: Appellate UPW GSM
Sent: 23 December 2015 11:23
To: 'kumarbhanu246'
Subject: RE: Internet connection and connection problem


Dear sir


Kumar Bhanu


8:57 PM (0 minutes ago)


to Appellate


Dear sir

I am not satisfied with ur reply and I am facing the same problem till date. your internet speed and signal problem at my work place continue. thus I am claiming to refund the whole amount which in have paid your company. you all unable to provide the the service upto the mark.


hence company has to pay or reimbursed the whole amount at the earliest basis.


Regards

Kumar Bhanu

[protected]