Tata Docomo — Tata docomo | |||
I approached tata docomo store in ramamurthy nagar & indira nagar and even in mangalore to change my connection from post paid to prepaid of num [protected]. Every time they say there are no sim cards available here come next week. Iam trying from one year. Till no response from them very worst service from tata docomo. My contact num.[protected] Was this information helpful? | |||
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Tata DoCoMo customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Dear Customer,
As per the telephonic conversation on your number, you have requested for postpaid to prepaid migration. We are sorry for the inconvenience caused to you and we assure you that your problem is being addressed. In this regards, we request you to visit any of Tata Docomo Brand Store and clear the billed and unbilled usage amount (if any) and place your request for migration.Your current outstanding is Rs. 354/- and unbilled amount is Rs. 00/-. However, your billing cycle is 17th of every month. Hence, you will receive final bill on prorate basis post migration. You need to carry the following documents for your nearest Tata Store for placing the request: a) Fill the Customer Application form provided by store & submit below documents: a. Migration Form b. 1 Passport/ Stamp Size colored photograph c. Photo ID / Proof of Identity: Driving License, Passport, Photo Credit Card, Voter ID Card, PAN Card, Arms license. d. Address Proof: Passport, Election ID card, Ration card with address, Driving License, credit card statement (not older than last 3 months), Passport, and Property Tax Receipt, Telephone Bill of fixed line / Electricity Bill (not older than last 3 months). b) Please note the below mentioned details: - a. Mobile number will be the same. b. SIM will be same. c. Request will be processed in 5 working days. d. All VAS services will be deactivated except DND. e. Refund (if any) will be given by cheque/DD and no facility will be provided for transferring refund to the prepaid account. Please refer http://www.tatadocomo.com/brand-stores.aspx and select your circle for additional store details in case you wish to visit any other store.
Regards,
Customer Care
Tata Docomo
As per the telephonic conversation on your number, you have requested for postpaid to prepaid migration. We are sorry for the inconvenience caused to you and we assure you that your problem is being addressed. In this regards, we request you to visit any of Tata Docomo Brand Store and clear the billed and unbilled usage amount (if any) and place your request for migration.Your current outstanding is Rs. 354/- and unbilled amount is Rs. 00/-. However, your billing cycle is 17th of every month. Hence, you will receive final bill on prorate basis post migration. You need to carry the following documents for your nearest Tata Store for placing the request: a) Fill the Customer Application form provided by store & submit below documents: a. Migration Form b. 1 Passport/ Stamp Size colored photograph c. Photo ID / Proof of Identity: Driving License, Passport, Photo Credit Card, Voter ID Card, PAN Card, Arms license. d. Address Proof: Passport, Election ID card, Ration card with address, Driving License, credit card statement (not older than last 3 months), Passport, and Property Tax Receipt, Telephone Bill of fixed line / Electricity Bill (not older than last 3 months). b) Please note the below mentioned details: - a. Mobile number will be the same. b. SIM will be same. c. Request will be processed in 5 working days. d. All VAS services will be deactivated except DND. e. Refund (if any) will be given by cheque/DD and no facility will be provided for transferring refund to the prepaid account. Please refer http://www.tatadocomo.com/brand-stores.aspx and select your circle for additional store details in case you wish to visit any other store.
Regards,
Customer Care
Tata Docomo
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+91 42 2646 2966
2 A, Old Ishwar Nagar, Main Mathura Road, New Delhi, Delhi, India - 110065
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We have received your complaint and we will ensure it is resolved soon.
Regards,
Customer Care
Tata Docomo