Tata Docomo, Tata Teleservices Limited — Wrong bill and outgoing service blocked. | |||
Hello, This is Anant Patel. I am using TATA DOCOMO post paid service from last one and half year. I got 7, 036 INR bill of April 2014 month of my number [protected]. I spook to Tata Docomo customer care executive and logged complaint #[protected] on 7th May 2014. Even daily call and email to [protected]@tatadocomo.com and Allellate.[protected]@tatadocomo.com my complaint not resolved. Every time they require 48 hours. They said that my bill increased due to high data usage, but I had call on 9th April 2014 and inform them to deactivate 3G pack and active 2G pack. They only deactivate 3G but not activated 2G on my number. They have audio clip that prove that I told them to active 2G pack. Regards Anant Patel [protected] Was this information helpful? | |||
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Tata DoCoMo customer support has been notified about the posted complaint. | |||
 3 Comments | |||
Comments
You will ensure that my complaint will resolved. But when it will be resolved? Why my both number incoming and outgoing call blocked?
You done mistake then Why I should get punishment for this? Kindly start my mobile service then do your work separately.
Regards
Anant Patel
[protected]
[protected]
You done mistake then Why I should get punishment for this? Kindly start my mobile service then do your work separately.
Regards
Anant Patel
[protected]
[protected]
Dear Customer,
We tried to speak personally on your numbers [protected] and [protected], however same was possible as the call was not answered by you. In this regards, we would like to inform you that after verifying our records we found that in your account 3G service is activated. Further, we would like to inform you that we have already registered a complaint on agency on 19-MAY-2014 13:29PM and also resolved on 24-MAY-2014 01:28PM.
Also, we would like to inform you that for any request or complaint write a mail to [protected]@tatadocomo.com.
Thanks and regards,
Customer Care-Tata Docomo.
We tried to speak personally on your numbers [protected] and [protected], however same was possible as the call was not answered by you. In this regards, we would like to inform you that after verifying our records we found that in your account 3G service is activated. Further, we would like to inform you that we have already registered a complaint on agency on 19-MAY-2014 13:29PM and also resolved on 24-MAY-2014 01:28PM.
Also, we would like to inform you that for any request or complaint write a mail to [protected]@tatadocomo.com.
Thanks and regards,
Customer Care-Tata Docomo.
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A, E & F Blocks, Voltas Premises, T. B. Kadam Marg, Chinchpokli, Mumbai, Maharashtra, India - 400033
We have received your complaint and we will ensure it is resolved soon.
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Customer Care
Tata DOCOMO.