[Resolved]  Tata Motors — nexon diesel engine jerks and sudden pause in acceleration

Address: 411057

Hi i am harshad mahajan, bought tata nexon xz+ on 18.03.18
While driving, car doesnt drive seamlessly and there is a huge noticeable pause while accelerating the car. It happens so many time while driving and that is life threatening as while overtaking the car suddenly stops the acceleration and there is a pause in speed (During acceleration car jerks and feels like fuel supply is suddenly cut off). This is horrible and veey risky. Today i was overtaking at a speed of 60 and i was in a need to more speed to complete that overtake but suddenly the power supply to engine stopped for a second and i somehow managed to avoid feon collision as the overtake couldnt get completed.
I need immediate resolution on this and my demand on this is replacement of the car as its a brand new car and i dont want my car to be repaired in a week. I dont want to use repaired new vehicle and i cant risk my life with this car and this problem. This issue i am facing since my first day and not its enough. I need the replacememt at any cost.
Second problem with the car : steering noise and very bad steering shocks. On slightly patchy roads and bumps the bump shock comes to the steering and there is thid noise coming from the top of the steering. I am really disappointed with the car.
Third issue: a piller plastic is loose and vobrating like a vibrator while driving. Andnoise is a headache. What the hell is going on?
Fourth isse: all the inside lights at night are gettin switched off automatically and then turns on in 2 seconds. Amazing engimnering of the car. Shame on you tata motors. I trusted tata motors again and i again got so much of pain using this car.
I want car replacement at any cost. I will surely raise this issue to social media in all ways of i wont get any resolution immediately. I am serioualy fed up. Its not even a week i bought the brand new car.
Request you to please think about our hard earned money. Will be spending so much on the car and its emi and if wont get good car and satisfaction then whats the use? I trusted tata motors so i hope you will listen to my problem and frustration and give me a expected solution. I really streached myself to by this car but i am totally not satisfied and heart borken.
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May 6, 2018
Complaint marked as Resolved 
Tata Motors customer support has been notified about the posted complaint.
Verified Support
Apr 01, 2018
Tata Motors Customer Care's response
Dear Harshad

We understand how inconvenient this can be. Kindly share with us your contact and car chassis numbers along with the dealer's details so that your concern can be highlighted to the relevant team.

Regards
Tata Motors Team
Apr 01, 2018
Updated by Harshadm
Chassis no . MAT627162JLB10423
Engine no. 1.5CRAIL01BRYW08977
Tata dealer : Concorde Motors Baner Pune
Apr 01, 2018
Updated by Harshadm
Chassis no . MAT627162JLB10423
Engine no. 1.5CRAIL01BRYW08977
Tata dealer : Concorde Motors Baner Pune
Verified Support
Apr 05, 2018
Tata Motors Customer Care's response
Dear Harshad,

We’ve received an update from our team that they’ve gotten in touch with you and assured the best possible resolution on your concern. Do get in touch with us in case you require any other assistance and we'll be glad to help you.

Regards,
The Tata Motors Team
Jul 06, 2018
Updated by Harshadm
No. I didn't get any resolution on this. I need the resolution.
Jul 06, 2018
Updated by Harshadm
My car jerks a lot whili driving. It's very risky and dangerous when overtaking. I can cause accident as well
 
22 Comments

Comments

Having same issues Jerks! from last 1 n half years no resolution yet and I have lost hope now. It did get fixed for a few days and was a bliss to drive. I wish it could have stayed like that forever but after 6th service today got this annoying issue back. Dealership saying there is no problem and it is by design which is bulshi*

Did anyone got the resolution yet ? If yes pls can you share your contact number ?
Nexon2018's reply, Dec 5, 2020
Hey, even my 2018 XX plus is having jerk issues. One day my car halt engine while on run and suddenly a sensor is ON. Service guys never heard of what I explain for long but finally got that sensor reset again. Post that jerk is not so frequent but seeing on wet road surprisingly. Mostly issue with tuning or software glitches. After I bought my car, in and around my family 6 people bought same car but non of car having jerk issues but those are petrol and mine is diesel. If I find something will let you know. From Hyderabad. Thanks!
I too have the same issue of accleration lag, I have also emailed the Tata Motors but all they do is direct us to our dealer service and all the trained engineers have to say is that "ye issue toh sab Diesel Nexon mei hai khali aap ke car mei nahi, iska kuch nahi kar sakte hai" meaning this issue persists in all the Diesel Nexon and that they cant do anything about this, so why is Tata Motors not taking any notice of this issue this is a very risky matter as i dirve in the hills and I have a hard time in starting the car while parked in an uphill, also the hill assists function is just a waste in diesel Nexon because the car takes like 4seconds to pick accleration while the hill assists works only for 2-3 seconds. If anyone has found a fix please share it will be of great help, my email id is [protected]@gmail.com

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