Tata SBI Card — Post closure of the card with zero due account statement is getting generated with some due amount and interest

Address:

Bangalore, Karnataka

I was owning the TATA SBI CARD and was not using much so i closed my card before completing one year so that to avoid any annual charges. I called up customer care and closed the account and even customer care confirmed that it is closed and told me to destroy the card. Now i am seeing everymonth i am getting the account statements with the due amount increasing by 500 every month. And sad part is it is affecting my CIBIL score. In fact i have requested again to close properly the account and to nil the due and the customer reference id for complaint is "1-[protected]". I was told by sep 4th 2015 i will be getting a cinfirmation for closure of the account and to NIL the due. But till date i am not seeing any message. IT IS VERY UNFAIR TO CHARGE THE CUSTOMER WHO HAS CLOSED THE CREDIT CARD. Please help me in closing the card with out paying any money and i need my CIBIL SCORE back.