Tata Sky — ARROGANT BEHAVIOUR OF TECHNICIAN

Address:

Indore, Madhya Pradesh

MY REGISTERED MOBILE NO. IS[protected] AND THE Subscriber ID IS [protected]. DUE TO THE HEAVY WINDS AND RAIN THE DISH WAS DISLOCATED AND I HAVE LODGED A COMPLAINT WITH THE CALL CENTRE ON 22.06.2015 AT AROUND 6.40 AM. THEREAFTER, I GOT A CALL FROM YOUR TECHNICIAN AT AROUND 11.00 AM INFORMING THAT HE WOULD BE ATTENDING THE WORK. THEREFORE, MY WIFE HAS TO APPLY HALF-A-DAY LEAVE TO GET THE WORK DONE. HOWEVER, THE TECHNICIAN BY NAME MR., ROHIT, MOBILE NO. [protected] HAS NOT ATTENDED TILL 8 PM, EVEN AFTER MAKING REPEATED CALLS, CLAIMING THAT HE WAS BUSY WITH OTHER CUSTOMERS. HE INFORMED THAT HE WOULD BE COMING ON 23.06.15 BUT I INSISTED HIM TO COME AND FINISH THE WORK, OTHERWISE ONE MORE DAY LEAVE WOULD BE WASTED FOR A SIMPLE WORK. SINCE THERE WAS A HEAVY RAIN AFTER 8 PM ON 22.05.2015 IN INDORE, I DID NOT BOTHER HIM. HOWEVER, ON 23.06.15 HE DID NOT TURN UP TILL 11.30 AM.. THEREFORE, I CALLED HIM AND ASKED HIM WHEN HE WOULD ATTEND THE WORK FOR WHICH HE CLAIMED THAT HE IS ON LEAVE AND HENCE CANNOT ATTEND THE WORK. HE COULD HAVE TOLD THE SAME YESTERDAY, SO THAT AT LEAST THE LEAVE COULD BE SAVED. BECAUSE OF INACTION BY YOUR TECHNICIAN, PRECIOUS TIME IS WASTED. THE TECHNICIAN MR., ROHIT, WAS SO ARROGANT AND CHALLANGED TO LODGE A COMPLAINT AGAINST HIM. I HAVE BEEN USING TATASKY FOR YEARS AND NEVER FACED THIS TYPE OF PROBLEM. THEREFORE, I EXPECT A PROMPT ACTION FROM YOUR SIDE TO ENSURE THAT THE PROBLEM IS RECTIFIED TODAY ITSELF, WITHOUT WASTING ANOTHER DAY LEAVE. ALSO PLEASE INFORM ME ABOUT THE PROCEDURE OF GETTING REFUND OF THE AMOUNT ALREADY PAID TO TATASKY IN CASE I OPT FOR CANCELLATION DUE TO THE ARROGANT BEHAVIOUR OF YOUR TECHNICIAN. EXPECTING A PROMPT RESPONSE. SUDHAKAR