Tata Sky — Change in subscription from semi annual pack to monthly pack

vswakde

from Pune, Maharashtra

Address:	Pune, Maharashtra, 411014
Website:	www.mytatasky.com/web/portal/home

Hello,

This is with reference to change of semi annual subscription to monthly package for three Add-On Packs as these packages are not watched so frequently by family members.

1 - English Business News (Semi Annual) - Rs. 200
2 - Knowledge (Semi Annual) - Rs. 285
3 - Hindi News (Semi Annual) - Annual) - Rs. 255

Since these packages are not of much use I wanted to change the subscription from Tatasky website but there is no option available. So called Tatasky helpline for seeking help. After contacting, the executive told me that if I wish to change the subscription then I will loose the existing subscription, in other words I wont get remaining balance of my subscription money nor it will be adjusted against any other package I would choose. This seems to be cheating the customers who opt for long term e.g. semi annual, annual or Biennial plan.

Request your help in getting this sorted out by adjusting my remaining amount against my existing package or else against any other package that I may wish to go for in future.

Regards,

Vivek Wakde
M[protected]
Sub ID - [protected]
Add-on packages valid up to - 1st March 2017

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Tata Sky customer support has been notified about the posted complaint.

Oct 11, 2016

Updated by vswakde Set Top Box Type - HD
Set Top Box No.[protected]
Digicard No.[protected]

Oct 12, 2016

Updated by vswakde This request has been addressed only after reaching out and raising request with Indian consumer complaints forum.

If it was possible for TataSky to complete the request when it was raised at the first instance, it would have been great. But TataSky does not provide transparent support to customers at the first level and keeps on denying any support after raising the complaint to next level within TataSky also. This is not professional and I do not suppose consumer forum will entertain such practices in favor of genuine customers.

Request appropriate action by Consumer Forum to improve TataSky services.